My PlusNet friend has been unable to SEND any emails from his PlusNet email account via his iPhone or MS Outlook since switching his broadband service from PlusNet to EE this week. He CAN send email directly from the Greenby webmail site (he was migrated many months ago) but not via his iPhone or Outlook (no configuration changes made).
Error message received on his phone (screenshots attached) is: "Cannot Connect to the Outgoing Mail Server for "SMTP:username@relay,plus,net" with a message under saying "Mail can try to repair these settings" and a choice of Cancel or Repair. If Repair is chosen, a new message appears: "Cannot Send Mail. The connection to the outgoing server "relay.plus.net" failed. Additional Outgoing Mail Servers can be configured for Mail accounts in Settings>Apps>Mail>Accounts. Operation timed out"
We have turned the router on and off, and tried adjusting port settings (incoming 110, 995 etc.; outgoing 587, 25 etc.) without any joy. Is there anything that needs tweaking post migration from Plusnet to EE for broadband service? Anything else which we could try?
We spoke to PlusNet support who (understandably) said that Greenby manage all email related issues, but Greenby support simply responds with an AI generated response indicating the device must have an issue. But nothing has changed on either the iPhone or laptop since last week when everything was fine and emails could be sent without issue.
Any help much appreciated! Thanks.
