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Setting up POP email on Outlook 365

FIXED
Dave-m
Hooked
Posts: 7
Thanks: 2
Registered: ‎22-12-2020

Setting up POP email on Outlook 365

I am having no luck setting up Outlook 365. I get a lot of emails so want to use POP.

I think the problem is that there is nowhere to enter Username in Outlook 365.  I will show the steps I use and hopefully someone will tell me where I've gone wrong.

1.png

Start here, click New...

2.png

Click on "Connect" and wait a bit.

3.png

Select POP

Then using the info on https://www.plus.net/help/email-guides/how-to-set-up-plusnet-email/

I have tried incoming port 110 and outgoing port 25 and other security options too.

4.png

Enter the password that works in webmail

5.png

Click on Connect

6.png

Wait a bit then

7.png

So, what am I doing wrong?

7 REPLIES 7
Baldrick1
Moderator
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Re: Setting up POP email on Outlook 365

@Dave-m 

Try enabling SSL/TLS on the incoming mail port.

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MisterW
Superuser
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Re: Setting up POP email on Outlook 365

also you might need to click the 'not you' and change the username in the POP settings

It should be just <accountname> for the primary mailbox or  <accountname>+<mailboxname> for secondary mailboxes

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Dave-m
Hooked
Posts: 7
Thanks: 2
Registered: ‎22-12-2020

Re: Setting up POP email on Outlook 365

Thank you for your answer, however clicking 'not you' goes back to the 'Email address' box.  If you don't enter something it thinks is valid, the 'Connect' button is greyed-out.  I have tried <accountname>@plus.net which is accepted here but fails as before.

 

There must be a way to enter <accountname> somewhere!

 

2a.png

Dave-m
Hooked
Posts: 7
Thanks: 2
Registered: ‎22-12-2020

Re: Setting up POP email on Outlook 365

Thank you for your answer.

I tried this

4a.png

which was followed by this

4.5.png

which allowed me to edit the Username. 

This ended with a different error

7a.png

 

 

Browni
Aspiring Hero
Posts: 2,594
Thanks: 985
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Registered: ‎02-03-2016

Re: Setting up POP email on Outlook 365

Fix
Try starting from Windows Control Panel->Mail as that gives different options (including username).
Dave-m
Hooked
Posts: 7
Thanks: 2
Registered: ‎22-12-2020

Re: Setting up POP email on Outlook 365

Thank you Browni, up and running

Browni
Aspiring Hero
Posts: 2,594
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Registered: ‎02-03-2016

Re: Setting up POP email on Outlook 365

Glad to be of help Dave.