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Setting Up Plusnet Email

pvmb
Rising Star
Posts: 282
Thanks: 17
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Registered: 12-02-2014

Setting Up Plusnet Email

Hi, due to being clobbered by BT I urgently need to set up a new email address. I don't usually like using the ISP system, but I need something quickly and Plusnet are available...

Ideally I prefer my email address to be of the form A.Name@domain

I have tried setting up something like this with Plusnet, but it is confusing me. From the Plusnet FAQ I understand Plusnet email addresses are of the form: <something>@<username>.plus.com

I don't like the username being on display or the way it is muddled up with the domin name. However.
My default inbox and email address <username>@<username>.plus.com is working along with the standard alias postmaster@<username>.plus.com

The problem is with setting up the A.Name@ bit. The documentation implies I should be able to set up a new mailbox with an associated address and log on to that:

"When you add an extra mailbox, you'll need to choose a new name to use in the email address and a new password. So if you choose Robert, your email address will be robert@smith.plus.com"

This is what is confusing me. I added a new 'mailbox' as described in Email Setup, but I was not asked for a new password. I set up <a.name>@<username>.plus.com and I can now send emails to this address. But I just log on to webmail with my normal username and password and see messages to this address in my default inbox. If I send from this my messages come from the address <username>@<username>.plus.com

It is as if <a.name> is acting simply as an incoming alias rather than a new active email account as the documentation claims.

Can anyone advise?

TIA

8 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,152
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Registered: 04-04-2007

Re: Setting Up Plusnet Email


pvmb wrote:
It is as if <a.name> is acting simply as an incoming alias...

Sounds like that's exactly what it is. Did you use the wizard to set up the new address? It's probably created an alias rather than a mailbox based on the answers you provided to the questions you were asked.

If you don't mind everything going into the same mailbox, then simply set up a new identity in Webmail to send outbound messages from:

new-identity.JPG

If you want a separate mailbox with it's own password then delete the alias and set up a separate mailbox using the 'add new mailbox' button shown below:

new-mailbox.JPG


 

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

pvmb
Rising Star
Posts: 282
Thanks: 17
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Registered: 12-02-2014

Re: Setting Up Plusnet Email

Thanks for your reply. That's what I did! But I must not have entered a new password. Now it says my default mailbox is <a.name> in Account Email settings.

It's confusing me. I'll just have to try fiddling around until it possibly makes some sense.

I checked out the 'domain name' option, to lose the <username> in the address, but it said I had no credit card or debit card registered. Which is true, but as I am paying by DD I would have thought that was OK. Or is this for payment to a third party?

 

This may take some time...

pvmb
Rising Star
Posts: 282
Thanks: 17
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Registered: 12-02-2014

Re: Setting Up Plusnet Email

I've now got both the webmail and the Account Email settings to agree on the name of my mailbox! Previously they gave different answers. I don't seem to have an accurate conceptual model of what exactly is going on here.

The next thing is to get POPing etc...

Is there ANY way to lose the Plusnet account <username> from the email address, other than setting up a domain name?

Community Veteran
Posts: 38,460
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Registered: 15-06-2007

Re: Setting Up Plusnet Email

unfortunately not

pvmb
Rising Star
Posts: 282
Thanks: 17
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Registered: 12-02-2014

Re: Setting Up Plusnet Email

...that's what I thought. Sad

Bit of a poor show in this day and age. I will have to investigate this domain name business some time. Unfortunately means I may have to go through this change of email address stuff all over again.

 

Anyway, some good news. POP and SMTP are working with no (apparent) problems.

 

I must say it is all very confusing, I don't think it's just me. The documentation and the various systems seem inconsistent with each other. I reckon I did Add A New Mailbox originally (<a.name>), but without entering a new password for it the system defaulted to simply renaming my default mailbox. Indeed, my Plusnet introductory email gave my email address as <a.name>@<username>.plus.com as I was expecting and a Test email I sent to <username>@<username>.plus.com was bounced. However, the standard Plusnet webmail application still insisted my current inbox was <username>@<username>.plus.com!

 

I have managed to get standard webmail and the Account Email settings to agree on my new inbox (<a.name>) and email address, incoming and outgoing. However - when I send a Test email to <username>@<username>.plus.com it doesn't now seem to bounce, just disappear into nowhere; and the basic webmail (Squirrel Mail) still insists my address is <username>@<username>.plus.net Grin

Sounds like there could be a nice little project there for somebody at Plusnet.

Community Gaffer
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Re: Setting Up Plusnet Email


pvmb wrote:
I must say it is all very confusing, I don't think it's just me. The documentation and the various systems seem inconsistent with each other. I reckon I did Add A New Mailbox originally (<a.name>), but without entering a new password for it the system defaulted to simply renaming my default mailbox.

Are you sure you didn't click the 'create new email address' button on the summary tab instead?

email-summary.JPG

 

The system doesn't allow you to create a new mailbox without entering a password:

 

email-password.JPG

Indeed, my Plusnet introductory email gave my email address as <a.name>@<username>.plus.com as I was expecting and a Test email I sent to <username>@<username> was bounced. However, the standard Plusnet webmail application still insisted my current inbox was <username>@<username>.plus.com!

Webmail (both Squirrelmail and Roundcube), uses <username>@<username>.plus.com as the default identity. It needs manually changing.

However - when I send a Test email to <username>@<username>.plus.com it doesn't now seem to bounce,...

Probably a propagation thing. The mailbox definitely doesn't exist in the mail database.

The following video might help if you're still finding it all a bit confusing:

 


Save

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

pvmb
Rising Star
Posts: 282
Thanks: 17
Fixes: 1
Registered: 12-02-2014

Re: Setting Up Plusnet Email

All I can say now is that in Plusnet account Email Settings 'Summary - Email address summary', a.name@ is currently given as an Email Address and shown as a Mailbox (Default), there is no other shown. And postmaster@ is shown as an Alias to it's address. Under 'Mailboxes - My Mailboxes' the only one on the list is a.name@<username>.plus.com and is shown as 'default (Rename)'.

Though to my mind the above terminology seems to confound 'mailbox' with 'mail address'. Perhaps it's me!

I did say yesterday an email to <username>@<username>.plus.com disappeared without trace, I haven't really checked but it could actually have bounced. Reason being I found my original mail supplier started treating these bounced messages as Spam.

Anyway, things seem to be working OK currently.

Thanks for the video, Bob.

Community Gaffer
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Posts: 13,152
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Re: Setting Up Plusnet Email


pvmb wrote:
I did say yesterday an email to <username>@<username>.plus.com disappeared without trace, I haven't really checked but it could actually have bounced.

It's definitely bouncing now (email address munged for privacy):

~$ telnet mx.avasin.plus.net 25
Trying 212.159.8.200...
Connected to mx.avasin.plus.net.
Escape character is '^]'.
220 avasin09.plus.net Plusnet Cloudmark Gateway ESMTP server ready
ehlo cloudmark
250-avasin09.plus.net hello [84.93.219.165], pleased to meet you
250-SIZE 104857600
250-8BITMIME
250 OK
mail from:<me@privacy.net>
250 <me@privacy.net> sender ok
rcpt to:<you@your-username.plus.com>
550 Invalid Recipient you@your-username.plus.com

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵