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Send Message Error

TedC
Newbie
Posts: 4
Registered: ‎02-11-2019

Send Message Error

I have recently started to have problems sending via Thunderbird see error message below.

I still recieve incoming emails

I am running the latest Win10 with McAfee Live Safe

I have checked all Out going server settings 

I have another external email account which functions OK

The other email address in with Ionos.co.uk both settings are identical on both apart from the provider

 

Screenshot 2021-10-23 174715.png

 

 

 

5 REPLIES 5
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: Send Message Error

Hello @TedC

Thanks a lot for reaching out and I'm sorry to hear that you're having problems with your email service. We first need to establish the source of the issue.

  • Are you having issues sending emails to the same recipient using a different email address?
  • Are you able to log into webmail and try and send an email from there?
 Adam
 Plusnet Help Team - Leeds
TedC
Newbie
Posts: 4
Registered: ‎02-11-2019

Re: Send Message Error

Hi Adam945,

I am unable to send emails without getting the error message

I have tried sending via webmail with no problem

I have gone through the Thunderbird troubleshooting procedure with no result have also checked all SMTP settings

MisterW
Superuser
Superuser
Posts: 11,427
Thanks: 3,582
Fixes: 275
Registered: ‎30-07-2007

Re: Send Message Error

@TedC  'relay denied' usually means that you are not authorised to send via the server.

Which SMTP server are you using to send ?

If it's the PN one , relay.plus.net , then are you sending from a Plusnet connection ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

TedC
Newbie
Posts: 4
Registered: ‎02-11-2019

Re: Send Message Error

I'm sending from smtp.freenetname.co.uk

Which is part of Plusnet via madasafish I have been using this since I  started with Freenetname

the problem only started recently

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,925
Thanks: 9,559
Fixes: 1,512
Registered: ‎21-04-2017

Re: Send Message Error

Hi @TedC

I'm sorry to see you're having issues sending mails still. 

Could you try setting up Thunderbird to use the Plusnet outgoing mail server settings from Here?

This should work even though you're using a domain hosted on a Freenetname account. 

For the username you'd use your full email address and then the password you'd use to log in to webmail. 

Let me know how it goes. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet