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Restore deleted emails

peendee
Newbie
Posts: 2
Registered: ‎21-12-2022

Restore deleted emails

Hi,

My wife (mailbox dee on my account ) deleted all of her emails on her phone prior to selling it, and of course it's removed them all from the server.

Is it possible that they can be restored?

They were all deleted 20/12 in the evening.

Thanks in advance

Paul

 

 

4 REPLIES 4
MisterW
Superuser
Superuser
Posts: 14,409
Thanks: 5,323
Fixes: 383
Registered: ‎30-07-2007

Re: Restore deleted emails

If you were using IMAP then there's a good chance they are in the 'Deleted' folder

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,463
Thanks: 549
Fixes: 95
Registered: ‎27-11-2020

Re: Restore deleted emails

Hey there @peendee and welcome to the forum.

 

Please can you confirm whether you have checked the deleted items folder? Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
peendee
Newbie
Posts: 2
Registered: ‎21-12-2022

Re: Restore deleted emails

Hi,

 

Apologies for the delayed response, no there is nothing in her deleted items folder, however, on her phone which she uses exclusively for emails etc she still has her sent box intact so there is a lot of history there she can refer to. Not as good as getting her inbox restored if that is possible. If it's not possible then it's not the end of the world 🙂

 

 

 

 

 

 

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,463
Thanks: 549
Fixes: 95
Registered: ‎27-11-2020

Re: Restore deleted emails

Ah the annoying thing is we only keep snapshots for a week (if that) so the inbox will now be lost. Sorry about that.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team