Emails to a PlusNet account belonging to one of my family members from a known contact of theirs are being bounced back as spam to the sender.
The start of the delivery return message is as follows:
Diagnostic information for administrators:
Generating server: smtp1.e.amses.net
Remote Server returned '554 5.0.0 mx.avasin.plus.net #5.0.0 smtp; 552 Spam Message Rejected'
I've seen several other topics in the forums similar to this and each case it seems a PlusNet employee has been able to solve the issue after looking at the return message contents. Normally this seems to be down to a certain email address or hyper link contained in the email contents.
I have the entire return message available. My question is how do I raise a support ticket to get PlusNet to look at this? There don't seem to be any on-line support options available any more.
Thanks in advance.