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Problems sending email from personal domain

FIXED
philipg2
Hooked
Posts: 5
Thanks: 2
Registered: ‎28-02-2023

Problems sending email from personal domain

I have a personal domain zzzzz.me.uk hosted with another provider.

 

I have just stopped using their hosting services and so I've redirected my mailboxes to my plusnet mailboxes, this works fine.

 

However I am having problems sending email, the outlook test messages work fine as do messages to other users on my domain. However messages to gmail and other domains (I don't know if all are affected) get rejected. An example details file contains:

 

Reporting-MTA: dns; avasout-ptp-001 [84.93.230.227]
Received-From-MTA: dns; DESKTOPBRGAFF7 [87.115.97.203]
Arrival-Date: Tue, 28 Feb 2023 11:12:13 +0000


Final-recipient: rfc822; xxx@gmail.com
Diagnostic-Code: smtp; 550-5.7.26 The MAIL FROM domain [zzzzz.me.uk] has an SPF record with a hard

 

I am using relay.plus.net and port 587 (previously used 25 as well)

What do I need to do to get this working?

Thanks

3 REPLIES 3
MisterW
Superuser
Superuser
Posts: 14,717
Thanks: 5,503
Fixes: 393
Registered: ‎30-07-2007

Re: Problems sending email from personal domain

Fix

@philipg2 your domain has an SPF record that specifies your previous hosting service as being the only mail server from which you can send. You need to change the SPF record to permit sending via the Plusnet mail servers.

It needs to be

v=spf1 a mx include:_spf-internal.plus.net include:_spf-internal2.plus.net ~all

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

philipg2
Hooked
Posts: 5
Thanks: 2
Registered: ‎28-02-2023

Re: Problems sending email from personal domain

Brilliant thanks very much, this fixed the problem immediately!

Townman
Superuser
Superuser
Posts: 23,016
Thanks: 9,605
Fixes: 160
Registered: ‎22-08-2007

Re: Problems sending email from personal domain


@philipg2 wrote:

I have a personal domain zzzzz.me.uk hosted with another provider.

 

I have just stopped using their hosting services and so I've redirected my mailboxes to my plusnet mailboxes, this works fine.

 


There is the potential for a further hurdle here - does your forwarding service use SRS?  If not there is some possibility that SPF rule checking on INBOUND emails could be compromised.

Where a sender has SPF specified for their domain and a forwarded to receiver strictly enforces the same, if the middle-man forwarding service does not implement SRS, then the end receiver will "see" the email as having come from a SMTP server which is not approved for the sender's email domain.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.