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Problems receiving email through client (free-online on Apple)

FIXED
Silverwhistle
Grafter
Posts: 41
Fixes: 2
Registered: ‎10-09-2020

Problems receiving email through client (free-online on Apple)

Hi!

Since before Xmas I keep having intermittent problems receiving mail on my Mac (desktop and laptop). Am asked for password, but when I enter it, am often told "Unable to verify user name or password".

I can get into webmail OK, and sometimes it works on mail client.

Neither my user name nor password has changed.

cheers,

Silver

7 REPLIES 7
Townman
Superuser
Superuser
Posts: 20,140
Thanks: 8,212
Fixes: 104
Registered: ‎22-08-2007

Re: Problems receiving email through client (free-online on Apple)

Are you using Plusnet Safeguarding?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Silverwhistle
Grafter
Posts: 41
Fixes: 2
Registered: ‎10-09-2020

Re: Problems receiving email through client (free-online on Apple)

Hi!

I don't know what that is – have never heard of it.

It's just a free-online email account.

best,

Silver

Townman
Superuser
Superuser
Posts: 20,140
Thanks: 8,212
Fixes: 104
Registered: ‎22-08-2007

Re: Problems receiving email through client (free-online on Apple)

Ah, that answer points a different direction ... is Plsunet still your ISP?

Is this a receiving issue, not a sending issue - that is does the password failure message state "IMAP" server (as opposed to "SMTP" server)?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Silverwhistle
Grafter
Posts: 41
Fixes: 2
Registered: ‎10-09-2020

Re: Problems receiving email through client (free-online on Apple)

I use free-online, but ISP is provided by house (communal WiFi).

The failure isn't every time. Sometimes I enter password and it accepts and I can get the mail.

It just says "Unable to verify account name or password".

I can send OK.

 

Silverwhistle
Grafter
Posts: 41
Fixes: 2
Registered: ‎10-09-2020

Re: Problems receiving email through client (free-online on Apple)

It doesn't say anything about the server.

Townman
Superuser
Superuser
Posts: 20,140
Thanks: 8,212
Fixes: 104
Registered: ‎22-08-2007

Re: Problems receiving email through client (free-online on Apple)

When you encounter this problem, are other internet connectivity activities OK?  This sounds more like an intermittent internet connectivity issue than an email issue.

Most email applications will report a password error for ANY issue which prevents connection to the email service.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Silverwhistle
Grafter
Posts: 41
Fixes: 2
Registered: ‎10-09-2020

Re: Problems receiving email through client (free-online on Apple)

Fix

Hi!
That sounds plausible.

Thanks!

best,

Silver