Problems receiving email through client (free-online on Apple)

[#1]

Hi!

Since before Xmas I keep having intermittent problems receiving mail on my Mac (desktop and laptop). Am asked for password, but when I enter it, am often told "Unable to verify user name or password".

I can get into webmail OK, and sometimes it works on mail client.

Neither my user name nor password has changed.

cheers,

Silver

[#2]

Are you using Plusnet Safeguarding?

[#3]

Hi!

I don't know what that is – have never heard of it.

It's just a free-online email account.

best,

Silver

[#4]

Ah, that answer points a different direction ... is Plsunet still your ISP?

Is this a receiving issue, not a sending issue - that is does the password failure message state "IMAP" server (as opposed to "SMTP" server)?

[#5]

I use free-online, but ISP is provided by house (communal WiFi).

The failure isn't every time. Sometimes I enter password and it accepts and I can get the mail.

It just says "Unable to verify account name or password".

I can send OK.

[#6]

It doesn't say anything about the server.

[#7]

When you encounter this problem, are other internet connectivity activities OK?  This sounds more like an intermittent internet connectivity issue than an email issue.

Most email applications will report a password error for ANY issue which prevents connection to the email service.

[#8 · Accepted solution]

Hi!
That sounds plausible.

Thanks!

best,

Silver