Plusnet emails refusing to send.

[jab1]

OK - My thought is that address still active/ But I'll leave this to those with more knowledge, I don’t want to cloud the issue.

[Sick_of_PN]

Not a fair test, I expect, but using webmail on my PC I can send a message to <someone.else@username.plus.com>

I cannot do so using K-9 Mail on my mobile; still gets the blacklisted error.

[jab1]

Is your mobile using your PN connection, or a mobile one?

[Sick_of_PN]

Wi-Fi to the PlusNet router.

[jab1]

Thanks, that kills my suspicion.

@Townman  ?

[Townman]

@Sick_of_PN 

Thank you for the various clarifications, there is a lot going on here with you and as of this morning much more elsewhere.  Microsoft has blighted the Plusnet email space with a new issue, which I will leave to elsewhere, I raise it here only to make clear we need to layer your issue VERY carefully.

"Refusing to send" covers a multitude of sins...

• Cannot log on to SMTP service
  • Wrong client configuration
  • Bad user name / password
  • Bad client reputation
• Can log on but not send
  • Bad addressee
  • Too many addressees in the last hour
  • Some other non-standard issue
• Can log on and can send but the email is not delivered - Non-Delivery Report received

The fact that you can do all that you expect with some email addresses, but not a specific one firmly points way from the "Some other non-standard" issue which arose last Saturday which inhibited sending from any *.plus.com however logged on.

Being abled to log and send via webmail eliminates all of the issues aside from the last.

If you are seeing the "poor reputation" diagnostic then the issue is with the IP address associated with your connection.  If you are using a VPN the best fix is to drop the VPN, these add more problems than they solve.  If you have a dynamic IP address then switching the router off for over an hour should get a different IP address allocated.

If you have a static IP address allocated, then further investigation is required.

These issues are all very much consequential to the draconian measures adopted by Microsoft: the one which has 'hit' the service today has been seen in connection with Amazon's public Web Services platform for 2+ years ... and they are still trying to get resolutions with Microsoft.

[grumble]

removed

[Sick_of_PN]

To mysterious person who seems to have fixed things: THANK YOU !

I tried nine (well ten) permutations this morning and the newly written ones have found their way

1) via Webmail

a) to Gmail account - sent successfully

b) to FreeUK account - sent & received

c) to <someone.else@username.plus.com> - sent & received

2) via Thunderbird on desktop

a) to Gmail account - sent successfully

b) to FreeUK account - sent & received

c) to <someone.else@username.plus.com> - sent & received

3) via K-9 Mail on Android smartphone, PlusNet Wi-Fi

-) email still in outbox from last Saturday morning to <someone.else@username.plus.com> - error (blacklisted)

I deleted the above email, then

a) to Gmail account - sent successfully

b) to FreeUK account - sent & received

c) to <someone.else@username.plus.com> - sent & received

Can't say I see a simple explanation. If it was that email in my mobile's outbox all along, why did webmail produce an error yesterday?

[Silverwhistle]

This is happening to me too, now. For the last couple of days I've received messages saying "too many recipients in last hour" when I haven't sent anything; and today I can't send emails by webmail or via Outlook, as I get the attached, saying "blacklisted by local policy". I was worried that it might be to do with getting a new SIM card when I upgraded my EE account at the weekend, but it seems to be happening to other people. Please advise.

[Silverwhistle]

Seems to be OK now. Not sure if they fixed it based on my message via Twitter, or if it was simply an ISP thing.

[rocketuk36]

I have just started getting a similar message -

"Sending of the message failed.
An error occurred while sending mail. The mail server responded: <xxx@care4free.net> sender domain rejected (blacklisted by local policy). Please verify that your email address is correct in your account settings and try again."

Emails seem to be coming in OK.

What do I have to do to sort this out?

[sjpbarker]

I have had the same problem for 2 weeks. It has been raised with the Plusnet help desk but there has been no solution. As you say what do we do to sort this out?!

[andywat]

I have the same problem, started at the weekend. I can't send emails to anyone, even to my own alternative email address.

[KWAPA]

I am having the same problem - I can receive emails at my    @totalise.co.uk       address but cannot send any since friday.

KWAPA