Plusnet emails refusing to send.

[PeterB1]

For info @Townman I've been trying from webmail, Outlook and IPhone Mail app. Blacklisted on all of them

[Helpm3]

I'm getting exactly the same problem.  Fine late last night.  This morning, blacklisted.

I've tried different devices and different email addresses on the same Plusnet account but no joy.  Incoming seems to be OK.  I hope Plusnet can fix it as I'm not technical.

[jab1]

@Helpm3 They will fix it - but note it is the BH weekend, so....

[paulgormley]

Have same issue

[jab1]

@paulgormley Everyone has!

[Marsh]

Thanks for your patience!

I do apologize for the inconvenience the issue is causing. I can assure you that this issue has been raised as an incident this morning, and our team is actively investigating.

[PeterB1]

Great to hear from you @Marsh 

Thanks a lot  for letting us know.

Do keep us posted on progress on this forum.

We don't expect miracles, but PN sometimes starves us of reliable information!

[krose]

I too am being blacklisted.

[jab1]

@krose You are not 'black-listed' - the outgoing mail-server is 'unwell' and that is a generic response to the issue by your mail client.

[aprapr]

Just a thought for @Marsh and colleagues .... it took me a good half-hour of grubbing-around to find the start of this chain and realise that the problem is across much (all ?) of Plusnet e-mail. Given the number of customers involved, would it not be helpful to somehow either a) put out a general "all-customers" e-mail message or b) create some form of message banner on the front of the main Plusnet site by way of warning ?

[Marsh]

Thanks everyone, for their patience!

I have just received word that this issue should now be resolved. If you can try and let me know if it works

[aprapr]

I can confirm it is now working

[MisterW]

@Marsh it seems to be ok now.

[PeterB1]

All working fine for me now.

Many thanks and congrats to Plusnet staff for pretty smart work on a Bank Holiday weekend.

Much appreciated.

And thanks to fPN SUs and fellow customers for the comradeship and exchange of information.

Invaluable.

Now - fingers crossed

[LoneBee]

My emails seem to be sending again.