Plusnet email moving to Greenby

[#1]

@annjenni19 Oh dear, looks like another 'communications' foul-up.

[#2]

The FAQ on Greenby's website says:

How does the migration work?

You’ll receive notice 60 and 30 days before the migration. On the migration day, all your email data, settings, domains, and DNS will be transferred to Greenby. etc.

Is the first sentence correct, or rubbish? If the latter, it doesn't augur well.

[#3]

So, no-one at Plusnet is prepared to confirm whether or not email customers will still get 60 days notice of planned migration to Greenby?

On the Enix Ltd website there is a panel about their Greenby brand that says:

Reliable Email | Over 1 Million Users

Greenby delivers a secure and feature-rich email experience, trusted by thousands. 

Hmm, that would seem to imply that a high proportion of their users DON’T trust them!

However, clicking on the link in that panel goes to a page headed:

Greenby | The new home of your plusnet email

which suggests to me that they will only have over 1 million users (or perhaps any users) when they acquire the Plusnet population. Put it another way, has Greenby only come into existence for the purpose of (or as a consequence of) Enix doing a deal with Plusnet?

My concerns are growing.

[#4]

I have had no notification of Greenby Vey worried.
I have an old freenetname email and domain. I never had an account with Plusnet, just got transferred from Freenetname to Madasafish, then Plusnet.
I thought I had reached my mail quota, but then read all this.
. I seem to have lost the ability to receive Webmail or mail on my iPhone. Also, I can’t seem to delete emails on my iPhone.

My concerns, absolutely no communication from anyone about this. Where are my email.

Apologies if this appears elsewhere.

[#5]

I knew nothing about Greenby also . It may be that you are one of the lucky ones and they are migrating your account to Greenby , my understanding is that you should receive an email from Greenby when your migration to Greenby is complete and then you have to create an account at Greenby to access your account . You shouldn't lose your emails or domain . It all sounds as though Greenby are rather out of their depth here , this transfer to Greenby appears to be going on for months with no communication as to what is going on.    

[#6]

@Totaliseuser @Noiseboy 

might be worth reading through this thread https://community.plus.net/t5/Email/Changes-to-Plusnet-email-and-domain-services/m-p/2022773#M53642

this transfer to Greenby appears to be going on for months with no communication as to what is going on.    

The transfer is being staged , the smaller and straightforward cohorts of users first. Any users with hosted domains will be some of the last to be moved. You should get notice from Plusnet of your intended move 60 & 30 days prior to the move. You will then get a confirmation of the move from Greenby once its completed. 

In principle you should not have to change any settings on your email client to continue to receive you email. However, some people are using incorrect settings e.g a specific IP address as the mail server rather than a url, this will need changing to continue to work. These people are currently being notified regarding adjusting to the correct settings.  

[#7]

@Totaliseuser From what I'm reading I wouldn't suggest that anybody being forced to migrate to Greenby can be classed as a 'lucky one'

As I said before this seems like a red pen decision taken at a meeting full of people who have no clue as to what is involved but the numbers looked good on paper.

[#8]

It has been interesting seeing the various responses on here.

The challenge we have is that the notification only references one of our name@username.plus.com email addresses. We do not actively use these as we have email addresses linked to our domain which we got through Plusnet and is hosted by Plusnet. The main concern is that we could just let the name@username.plus.com email addresses go but I don't understand whether that will then impact our own domain linked email addresses as when necessary we pick those up through Plusnet webmail and any replies we send from webmail always go with name@username.plus.com email address.

I understand that those with domains and associated email addresses are going to be later in the transfer but I really would like to find out whether there is any knock on effect of not moving the name@username.plus.com email addresses to Greenby and whether or not the free two year hosting applies to domain linked email addresses or if it only applies to plus.com email addresses.

[#9]

I have no account with Plus Net nor do I have a domain - just a Totalise email address transferred via Madasafish . Is my email transfer classified as straightforward ?? 

The reason I say " Lucky one " if they do get migrated to Greenby is that at least they know SOMETHING is happening  .

[#10]

@Totaliseuser Totalise and other Madasafish accounts including Globalnet, Freenetname, Totalserve, Dialstart, Care4free, IC24, ICScotland and Callnetuk are a bit more complex than some for a few reasons:

Some customers have a domain name

Some customers have additional mailboxes with their domain name

Some customers have a website

There are 2 email address formats e.g. username@madasafish.com and name@username.madasafish.com

A small number of customers are using a username format that won't be supported once we move them to the Greenby mail proxy server and will stop working if they don't change the format. You need to be logging in with your email address rather than just username.

So far we've only migrated Metronet customers who don't have domain names, websites or multiple username or email address formats. We're in the process of getting ready to move customers with websites but won't be ready to do domain names for another couple of months.

As we need to send customers that need to change their username format an email in advance we figured it was better to do all Madasafish customers together once the domain names are ready to go.

[#11]

@annjenni19 

The main concern is that we could just let the name@username.plus.com email addresses go but I don't understand whether that will then impact our own domain linked email addresses as when necessary we pick those up through Plusnet webmail and any replies we send from webmail always go with name@username.plus.com email address.

Your hosted domain and username.plus.com share the same mailboxes e.g fred@<yourdomain> & fred@<username>.plus.com are the same mailbox.

So if you wish to keep the hosted domain linked addresses you must allow the transfer of username.plus.com and domain to Greenby. If you really don't use the username.plus.com addresses then you COULD transfer your domain to another provider but that's a completely different story...

I understand that those with domains and associated email addresses are going to be later in the transfer but I really would like to find out whether there is any knock on effect of not moving the name@username.plus.com email addresses to Greenby

see reply above

and whether or not the free two year hosting applies to domain linked email addresses or if it only applies to plus.com email addresses.

As we understand, the free two years applies to domain and plus.com addresses.

[#12]

The main concern is that we could just let the name@username.plus.com email addresses go but I don't understand whether that will then impact our own domain linked email addresses as when necessary we pick those up through Plusnet webmail and any replies we send from webmail always go with name@username.plus.com email address.

Your hosted domain and username.plus.com share the same mailboxes e.g fred@<yourdomain> & fred@<username>.plus.com are the same mailbox.

So if you wish to keep the hosted domain linked addresses you must allow the transfer of username.plus.com and domain to Greenby. If you really don't use the username.plus.com addresses then you COULD transfer your domain to another provider but that's a completely different story...

I understand that those with domains and associated email addresses are going to be later in the transfer but I really would like to find out whether there is any knock on effect of not moving the name@username.plus.com email addresses to Greenby

see reply above

and whether or not the free two year hosting applies to domain linked email addresses or if it only applies to plus.com email addresses.

As we understand, the free two years applies to domain and plus.com addresses.

[#13]

@annjenni19 

If you have a Plusnet hosted domain name, then you are not currently in the frame for the migration.

You will have received the specific communication because for the mailbox mentioned, non-standard access is being made...

• Standard service names are not being used in the email client configuration - either hard coded IP addresses have been specified for the servers or the server names are being resolved in a local hosts file
• The user ID used for authentication is not in the approved format - it should be...
  • email address
  • accountname
  • accountname+mailbox

Irrespective of the actual migration these configuration aberrations will cease to work in the coming weeks.

[#14]

@MisterW Thank you, that helps. Need to sign up with Greenby then!

[#15]

After you get your welcome email from them.

[#16]

@Townman  thank you for your reply.

I am not sure I understand what you mean about standard service names. I am not very technical so please bear with me.

We use Outlook to send and receive for our myname@domainname.co.uk emails. The user name set up in Outlook is accountname (this being the Plusnet account name) + mailbox name. So I think we should be ok if I have understood that part of your post correctly, is that right? Thanks.