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Plus emails have just disappeared

number9scores
Dabbler
Posts: 23
Thanks: 1
Registered: ‎09-08-2017

Plus emails have just disappeared

I've just picked up my phone to read my emails and my plus net email address emails just disappeared in front of my eyes. Only two that were written minutes before remain visible on my phone and via webmail on Plusnet. What's going on? I know of the impending migration to Greenby but haven't received any further details. Help.
5 REPLIES 5
number9scores
Dabbler
Posts: 23
Thanks: 1
Registered: ‎09-08-2017

Re: Plus emails have just disappeared

I selected 'all inboxes' and, despite only a plus and a Gmail address being listed as accounts, I can now see 2x plus mailboxes (one from 5pm and one showing the historical account plus the emails after 5pm) and the Gmail account. Very odd.
Plusnet web mail only shows the 2 emails from 5pm.
number9scores
Dabbler
Posts: 23
Thanks: 1
Registered: ‎09-08-2017

Re: Plus emails have just disappeared

...the other 'mailbox' is 'all' emails. Therefore I don't have the Plusnet emails!
frenchy2475
Hooked
Posts: 7
Thanks: 3
Registered: ‎27-03-2019

Re: Plus emails have just disappeared

Yes exactly the same, checked emails this morning, everything just disappeared. Was all ok last night. 

Rach_H
Plusnet Help Team
Plusnet Help Team
Posts: 49
Thanks: 31
Registered: ‎17-12-2024

Re: Plus emails have just disappeared

Hi @number9scores,

Welcome back to the Community!

I'm sorry to hear about the trouble you're having, and that you're not able to view all of your emails. I'll get this passed onto our team so that this can be looked into.

Rach

Rach_H
Plusnet Help Team
Plusnet Help Team
Posts: 49
Thanks: 31
Registered: ‎17-12-2024

Re: Plus emails have just disappeared

Hi @frenchy2475,

Welcome to the Community!

I've passed this onto our team now, and they will be able to look into this for you.

Rach