Outlook cannot connect to PlusNet email server

redsox9 · ‎04-06-2016

Tried diagnostic with email address and account name unsuccessfully on POP3.

Townman · ‎22-08-2007

This is odd / incomprehensible!

For no apparent reason Outlook is now working with POP3, using the account name as the user credential, on port 995 using TLS/SSL?

The diagnostic using POP3s and the account name fails?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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redsox9 · ‎04-06-2016

@Townman

Glad to report that a second attempt with just the account name was successful.

Townman · ‎22-08-2007

That suggests either you had finger troubles with all of your previous attempts ... or someone fixed something somewhere!

No one could have gotten something wrong so consistently ... will see if I can find out what got fixed next week!

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

redsox9 · ‎04-06-2016

Judging from reports on this forum we have a doddery server that cannot wait to retire.

Townman · ‎22-08-2007

I rather think that the issues are arising from the new server proxy!

Support are on the case!

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

stuboy666 · ‎07-10-2018

What have support done, I still get:-

Task 'blah - Receiving' reported error (0x800CCC92)
: 'Your email server rejected your login.
Verify your user name and password for this account in Account Settings.
The server responded: -ERR Login failed.'

on both my secondary plusnet accounts but not the primary?!

Regards

Stuart

Townman · ‎22-08-2007

Hi Stuart,

You do not specify brand, protocol or authentication method which are essential 'ingredients' to profiling issues.

There is an outstanding issue related to...

Free-online
POP3
Secondary email address used for authentication

The above combination fails. Changing the authentication details to account+mailbox allows successfully logon.

If your issue does not match that profile, then there is the potential of you having the same issue as @redsox9 ... which @plusnettony was investigating.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

redsox9 · ‎04-06-2016

@stuboy666

Try this. Let's say the secondary mailbox email address is june@moon.plus.com. If you get the prompt to put in your user name and password, type moon+june for the user and see what happens.

Townman · ‎22-08-2007

@plusnettony wrote:

You're going to get a bit of spam from me. Just delete it/them. I've made a couple of changes to try to help. Give it 30 minutes and let me know please.

@plusnettony

Hi Tony,

Do you recall what you did here please?

Might @stuboy666 be in the same boat?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

stuboy666 · ‎07-10-2018

1) part of my package I have been with you here for 8 years,

2) Pop3

3) Outlook 2021, win10,

4) not sure i should be putting my email on here?

5) What's changed is it server side or client side?

Thanks for being about the only person trying to help us all!

Cheers

Stuart

emardee · ‎02-08-2021

I'm seeing a similar (I think) issue in Outlook which just started today.

Sending Error is 0x800CCC0F "The connection to the Server was Interrupted".

It then pops up a login box which won't approve.

I have an email waiting to be sent out from Outlook.

I also have the same 0x800CC92 error a few times today, but I think I am still getting email inwards OK.

Brand is Force9.
Server relay.force9.net
Secondary email address.
Username format= account+mailbox
Collecting emails via IMAP

Reading this thread, I've tried changing the Username from account+mailbox format to email address format, but that didn't help. (Note: I've been using email address in mailbox@account.f9.co.uk format, rather than mailbox@account.force9.net format as I have done for many years as force9.net version was gathering too many spams, so was set to filter more harshly in the f9 control panel).

My immediate thought was that the migration was possibly under way? But I guess not if others have had the same issue.

emardee · ‎02-08-2021

And now (as if by magic) it has sorted itself again!

I had only tried the email address as username briefly, but when that didn't work either, I had switched it back to account+mailbox format, but it still wasn't working. However, account+mailbox it is working again today... only thing that changed was waiting! Not sure if it was just a transient fault? or someone fixed something?

sjmartin60 · ‎14-03-2012

Can I also add that I have been unable to sign into my plusnet emails using (new)Outlook since 8th September, since going over to Greenby servers?

redsox9 · ‎04-06-2016

@sjmartin60

Are you sure you are with Greenby? If Greenby has not sent you a welcome email you are still with PlusNet which has had network problems allegedly not associated with the migration.