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Outlook/POP3 Problem

LOFFEE
Newbie
Posts: 6
Registered: 16-05-2010

Outlook/POP3 Problem

Hi I've just joined plusnet and am trying to run my email through outlook 2007. Have tried all sorts but still getting message 'outlook can not connect to your incoming (pop3) email service. Can anyone one help please.  Smiley Embarrassed
jimShockedrange All caps in title changes as per foum rules mod:end
12 REPLIES
Superuser
Superuser
Posts: 6,469
Thanks: 590
Fixes: 49
Registered: 30-07-2007

Re: OUTLOOK/POP3 PROBLEM

Hi there, welcome to the forums.
There's a guide to setting up Outlook 2003 here http://www.plus.net/support/email/setup/outlook.shtml , I dont expect Outlook 2007 is much different.
Does that help ?
LOFFEE
Newbie
Posts: 6
Registered: 16-05-2010

Re: Outlook/POP3 Problem

Hi thanks, I have followed that but still no joy!  Embarrassed
Superuser
Superuser
Posts: 6,469
Thanks: 590
Fixes: 49
Registered: 30-07-2007

Re: Outlook/POP3 Problem

What exactly is the error you are getting ?
Are you sure you are using the correct username and password ?
Quote
you'll need to use the mailbox username (in the format username+mailboxname) and password.

Its the same username and password format that is used for webmail https://webmail.plus.net/src/login.php can you try and see if that works.
LOFFEE
Newbie
Posts: 6
Registered: 16-05-2010

Re: Outlook/POP3 Problem

the error message is:
Task '<snip>@ukonline.co.uk - Receiving' reported error (0x8004210Cool : 'Outlook cannot connect to your incoming (POP3) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'
the link you sent I have log into ok
jim:green part of email address removed mod:end
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Outlook/POP3 Problem

Incoming mail server should be pop3.ukonline.co.uk I believe with your ukonline password
LOFFEE
Newbie
Posts: 6
Registered: 16-05-2010

Re: Outlook/POP3 Problem

yes it is
incoming mail server: pop3.ukonline.co.uk
outgoing server (SMPT)  relay.plus.net
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Outlook/POP3 Problem

Did you migrate from ukonline to Plusnet and, if so, have ukonline disabled your email account
LOFFEE
Newbie
Posts: 6
Registered: 16-05-2010

Re: Outlook/POP3 Problem

Yes that correct. the ukonline account is still active. I've just send & received emails from the account - it just outlook that it wont run through
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Outlook/POP3 Problem

The only suggestion I can make (I use Outlook 2003) is to delete the account and start again
This guide gives the procedure http://kb.mediatemple.net/questions/522/How+can+I+setup+email+in+Outlook+2007%3F
Remember to use the ukonline password and I think it is case senstive
Denzil
Grafter
Posts: 1,733
Registered: 31-07-2007

Re: Outlook/POP3 Problem

A quick search on the error code gives this. That help?
Also in the connection settings, is there a box ticked that says, "Require logon using Secure Password Authentication"? If so, untick it, it is not necessary and will stop it logging on.
LOFFEE
Newbie
Posts: 6
Registered: 16-05-2010

Re: Outlook/POP3 Problem

THANKS
checked and that box is unticked.
Will give the start the account again link a go
Community Gaffer
Community Gaffer
Posts: 13,224
Thanks: 966
Fixes: 81
Registered: 04-04-2007

Re: Outlook/POP3 Problem

If you're still having problems after trying that then it may be worth you temporarily disabling any anti-virus/firewall/security software you have running. I've encountered numerous examples in the past where it's been third party software causing that error.

Bob Pullen
Plusnet Product Team
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