Outgoing plusnet server "relay.plus.net"has blocked me as a spam suspect
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Re: Outgoing plusnet server "relay.plus.net"has blocked me as a spam suspect
08-02-2018 9:37 AM
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No probs Geomac. This entire conversation shouldn't have happened, so you're within your rights to be frustrated. Feel free to bump the thread if you haven't heard anything by the end of day.
Ex-Broadband Service Manager
Re: Outgoing plusnet server "relay.plus.net"has blocked me as a spam suspect
08-02-2018 11:13 AM
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Thanks Kelly - how do I "bump this thread" should I need to?
Re: Outgoing plusnet server "relay.plus.net"has blocked me as a spam suspect
08-02-2018 11:16 AM
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It means just reply to the thread.
'Bumping' comes from how a new reply on a thread makes it float to the top of lists so it can be seen. It's usually a frowned upon but I've asked you to do it so we make sure you get the help you need.
Ex-Broadband Service Manager
Re: Outgoing plusnet server "relay.plus.net"has blocked me as a spam suspect
08-02-2018 1:19 PM
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Thanks again, Kelly - I will await your feedback re what happened.
Re: Outgoing plusnet server "relay.plus.net"has blocked me as a spam suspect
08-02-2018 5:33 PM
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Re: Outgoing plusnet server "relay.plus.net"has blocked me as a spam suspect
09-02-2018 10:42 AM
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Still waiting
Re: Outgoing plusnet server "relay.plus.net"has blocked me as a spam suspect
09-02-2018 10:54 AM
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https://www.gov.uk/make-court-claim-for-money might be useful to you if Plusnet don't compensate you for the extra expense you incurred due to their errors and bad advice.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Outgoing plusnet server "relay.plus.net"has blocked me as a spam suspect
on 09-02-2018 1:26 PM - last edited on 09-02-2018 6:05 PM by Strat
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Many thanks for that advice and insight, jelv. I am a relative newbie (3.5 years) and I have noted a drop off in customer service and technical support - although I have had no problem with my BB service over this time. I intend to wait a couple or so more days before getting totally annoyed and doing something about it.
Moderator's note by Dick (Strat): Full quote of preceding post removed as per Forum rules.
Re: Outgoing plusnet server "relay.plus.net"has blocked me as a spam suspect
09-02-2018 4:37 PM
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I'm sorry @Geomac. This was supposed to have been picked up yesterday. Paging @adamwalker and @JonoH
Ex-Broadband Service Manager
09-02-2018 4:45 PM
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Re: Outgoing plusnet server "relay.plus.net"has blocked me as a spam suspect
09-02-2018 5:23 PM - edited 09-02-2018 5:27 PM
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Thanks for your help @Kelly - issue has now been resolved including refund. Your help also appreciated javi.
Re: Outgoing plusnet server "relay.plus.net"has blocked me as a spam suspect
09-02-2018 5:29 PM
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Thanks for resolving this issue @MatthewWheeler - I will now retire gracefully from this thread
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