Outgoing email failure
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Outgoing email failure
2 weeks ago - last edited 2 weeks ago
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I am using the Mail app in iPadOS for webmail.
It's been fine until a few minutes ago. I'm unable to send email. The error message is:-
"Cannot send mail. The connection to the outgoing server "relay.plus.net" failed. Additional outgoing mail severs can be configured..." etc.
Is this a PN fault? Is it the Greenby switch?
Edit: it appears to be working again. 🤞
Re: Outgoing email failure
2 weeks ago
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Could be - was there any detailed error code in the error message?
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Re: Outgoing email failure
2 weeks ago - last edited 2 weeks ago
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TM: no such info provided.
What preceded this was not being able to send email but no warning. I then spotted that every outgoing email in the Sent folder was marked with a red circle & slash. Tapping on one took me to a blocked senders list in the device Settings which I confess I didn't know existed. Scrolling down I recognised the incoming spam emails I have blocked in the Mail app. I then found my PN address! I deleted it, went back to the Sent folder and sure enough all the warning markers had gone. Naturally, I tried sending a test email and that was when the PN server failure pop up arrived. An hour or two later normal service was resumed presumably by PN. Fingers crossed!
Re: Outgoing email failure
2 weeks ago
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Coukd have just been a couple of things together. At the time I replied I’d seen intermittent sending issues.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Outgoing email failure
2 weeks ago
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That's interesting and probably what I witnessed.
Cheers!
Re: Outgoing email failure
Monday - last edited Monday
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It's happening again today.
The webmail page isn't updating either.
Re: Outgoing email failure
Monday
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My emails are now being bounced by certain recipient's hosts as too many"plus" emails are being sent. Not by me!
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