No Emails since Monday

[#1]

Hi there.

New here so please bear with.

Since Monday I have not received any emails into my old Freenetname/Madasafish email account. Trying to send an email into the account leads to an 'Address not found' response.

I called Plusnet, who referred me to Greenby, a company I had never heard of. I have tried repeatedly to use their chatbot, whose only functionality seems to be displaying a 'Whoops! Something Went Wrong' message!

Anyone got any useful advice to get back on track? I can log into my Madasafish account but cannot access webmail as I just see 'Redirecting ...' followed by a blank screen.

Is it worth trying to go back to Plusnet as I have heard anything previously from Greenby about being migrated?

Thanks in advance for any advice. Getting increasingly annoyed and feeling helpless.

Peter

[#2]

@James_B 

Can the briefings to CSAs please be revisited.  This advice is not appropriate for MAAF users.

@PedroH1962 

A warm welcome to the forums.  The MAAF users have not yet entered into the migration programme and there has been ZERO changes for these users ... not even preparatory stages as per the other email brands.  Therefore support for your issue lays entirely within PlusNet's sphere.

One's first reaction to your described problem on MAAF is that the mailbox is full.  These only have a 250MB allowance and it is a 'hard' quota - when it is exceeded nothing can be received, sent nor in some situations deleted.  However the attempt to send failure points towards other possibilities, such as for example, attempting to send from a hosted domain name which has expired.

Do you use a hosted domain name on your MAAF account - is your email address of the ilk you@your-domain.co.uk or youraccount@madasafish.com / youraccount@freenetname.co.uk?

If it is a hosted domain name - check here to see if it has expired - Home - Nominet

@Gandalf - given that the weekend is nigh, would it be possible for you to look-see if this user has a hosted domain name which might have expired please?  If they have and it has, then a quick poke in what is left of Friday, saves a wait until next week.

[#3]

Hi Peter,

Your domain has expired which I suspect is causing the issue, I've raised it and should be renewed shortly. 

Sorry about this and thanks for flagging @Townman 

[#4]

Fantastic news. Thank you so much!

I have just raised a ticket on the phone with the Plusnet tech guys, so between you I hope to be wading through spam emails very soon!! 

[#5]

Peter,

For the avoidance of doubt any email sent (to the domain name address) whilst your domain name has been non-functional is lost unless the sender arranges to try again.  Would not want your expectations to be overly optimistic.

[#6]

@Townman Thanks for clarifying.

[#7]

@Gandalf Any idea of the timescale for the domain to be refreshed?

[#8]

Typically hours - check the nominet link I sent you.

[#9]

Hey, sorry I couldn’t get it done for you today due to how busy the small team are, but I’ve raised a ticket, so the request is formally in the queue. 

I’ll badger people on Monday to try and sort it then. 

Really sorry that your domain had expired.