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New customer pop3 OK, SMTP relay.plus.net port 587 not OK.

FIXED
JRC11
Dabbler
Posts: 13
Registered: ‎03-11-2016

New customer pop3 OK, SMTP relay.plus.net port 587 not OK.

 
5 REPLIES 5
jab1
Aspiring Legend
Posts: 11,272
Thanks: 3,697
Fixes: 136
Registered: ‎24-02-2012

Re: New customer pop3 OK, SMTP relay.plus.net port 587 not OK.

Welcome to the forums, JRC11.

A little more information as to the nature of your problem may enable someone to offer suggestions.

John
Strat
Community Veteran
Posts: 31,305
Thanks: 1,627
Fixes: 565
Registered: ‎14-04-2007

Re: New customer pop3 OK, SMTP relay.plus.net port 587 not OK.

@JRC11 You appear to be posting from a Talk Talk IP address.

Has your Plusnet account been set up yet.

Windows 10 Firefox 105.0.2 (64-bit)
JRC11
Dabbler
Posts: 13
Registered: ‎03-11-2016

Re: New customer pop3 OK, SMTP relay.plus.net port 587 not OK.

Thanks for the replies. Yes, account created. Webmail sends and receives OK and pop3 receives but smtp(relay.plus.net) doesn't accept name or password. Using MS Outlook and Thunderbird.

MisterW
Superuser
Superuser
Posts: 11,163
Thanks: 3,438
Fixes: 260
Registered: ‎30-07-2007

Re: New customer pop3 OK, SMTP relay.plus.net port 587 not OK.

Fix

Hi, although you do have an account created, you will not be able to use the PlusNet smtp relay until your broadband service actually goes live with PlusNet. If you currently have broadband with another ISP then you should still be able to send mail using their smtp relay.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

JRC11
Dabbler
Posts: 13
Registered: ‎03-11-2016

Re: New customer pop3 OK, SMTP relay.plus.net port 587 not OK.

Thanks for that. Talktalk has cease on 2nd Dec. Hope it goes well.