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New customer pop3 OK, SMTP relay.plus.net port 587 not OK.

FIXED
JRC11
Dabbler
Posts: 13
Registered: ‎03-11-2016

New customer pop3 OK, SMTP relay.plus.net port 587 not OK.

 
5 REPLIES
jab1
Champion
Posts: 2,115
Thanks: 541
Fixes: 8
Registered: ‎24-02-2012

Re: New customer pop3 OK, SMTP relay.plus.net port 587 not OK.

Welcome to the forums, JRC11.

A little more information as to the nature of your problem may enable someone to offer suggestions.

John
Moderator
Moderator
Posts: 27,195
Thanks: 1,843
Fixes: 158
Registered: ‎14-04-2007

Re: New customer pop3 OK, SMTP relay.plus.net port 587 not OK.

@JRC11 You appear to be posting from a Talk Talk IP address.

Has your Plusnet account been set up yet.

Customer and Forum Moderator. Windows 10 Firefox 63.0 (64-bit)

JRC11
Dabbler
Posts: 13
Registered: ‎03-11-2016

Re: New customer pop3 OK, SMTP relay.plus.net port 587 not OK.

Thanks for the replies. Yes, account created. Webmail sends and receives OK and pop3 receives but smtp(relay.plus.net) doesn't accept name or password. Using MS Outlook and Thunderbird.

Superuser
Superuser
Posts: 6,913
Thanks: 964
Fixes: 58
Registered: ‎30-07-2007

Re: New customer pop3 OK, SMTP relay.plus.net port 587 not OK.

Fix

Hi, although you do have an account created, you will not be able to use the PlusNet smtp relay until your broadband service actually goes live with PlusNet. If you currently have broadband with another ISP then you should still be able to send mail using their smtp relay.

JRC11
Dabbler
Posts: 13
Registered: ‎03-11-2016

Re: New customer pop3 OK, SMTP relay.plus.net port 587 not OK.

Thanks for that. Talktalk has cease on 2nd Dec. Hope it goes well.