Migration to greenby

[#1]

Hello

I am not very IT proficient.
I have spent several days and considerable hours trying to access my email <removed>@<removed>.co.uk, <removed>@freenetname.co.uk after the migration from plus net. 

Unfortunately the situation is poor and the migration has not gone well. 

At present in webmail ..

I can recieve emails sent to my email <removed>@freenetname.co.uk but not the alias that is used <removed>@<removed>.co.uk.

I also cannot send emails from webmail 

I cannot access email from any of my devices.

Ai tells me that my domain <removed>.co.uk was incorrectly provisioned to a legacy hosting package and should have also been registered under 'Email Domains'. ​While DNS MX records point to mx.enmail.co, the mail cluster does not recognise <removed>.co.uk as a local email domain. Inbound email to <removed>@<removed>.co.uk is completely deadlocked. ​Please unbind <removed>.co.uk from the inactive hosting package, add <removed>.co.uk to the Email Domains cluster for my account, and map it to my mailbox.

As mentioned i have spent many hours trying to fix this and my help desk tickets have gone unanswered. 

I now require urgent assistance from Greenby to help me rectify these ongoing issues. ideally with someone who can call me and talk me through how I fix this nightmare.

Kind regards 

Michael Macedo

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).

[#2]

I think we are all having the same problems.

My website has vanished and cannot get any emails web or via outlook. 

Zero reply from Greenby chat. No other contact details

[#3]

I have the same problem.....no incoming emails since tuesday 20.10.2026....sent emails not getting to the recipient even though it says message sent successfully.......Messaged Greenby help and support since Tuesday 20.10.2026...Still awaiting reply to date.......Yet , it is still counting down the 30days grace even though the email address is unuseable and inactive............ ..

Under plusnet everything was great, immediately after the migration , everything stopped working. 

Please plusnet staff can you urgently help. Missing out on important ,life changing messages......Thank you