Migration to Greenby

[#1]

Is anyone experiencing problems with the migration to Greenby? We were moved this week. Only my in box has migrated. I have currently lost all my sent messages and all my folders with a lot of important files. Their web based customer service is hopeless and I can't make any progress with them.  My husband has his in box and sent items on his e-mail address but has also lost all his folders..

[#2]

Almost everyone is experiencing issues with this botched operation, @SLWells , and I doubt it will get much better, as it has been a disaster from the start.

[#3]

Only the other day I wasn't able to get into my email at all.

This morning, I can't SEND or move to DRAFT and I've had to use my secondary email address to do the business I need to do.

Greenby?????   Forget it!!

[#4]

Some days I can send no emails, some days I get no emails.

One thing that was a problem early on was if you login on greenby.com check your identity I found they had the wrong email address we fixed it and a month later it reverted so I had to create an alias using the email address I've used for over 25 years. But at least I can send emails again now.

We also found using Thunderbird I have had to change my USERNAME in server settings for one account to my full email address otherwise it would say username or password incorrect.

Another thing when I long into greenby.com, the first time it often fails "Account details not recognised, please try again."  If I change nothing and hit the log in button it works.

It's worth logging into Greenby.com every few weeks and going to Mail, View Webmail, Junk and I've found emails from my  Bank, credit card stuff etc. mark it as not junk and it does seem to get better. 

[#5]

I am expecting to be migrated over the next week or two, so trying to arm up with as much knowledge as I can for if something goes wrong. 

We also found using Thunderbird I have had to change my USERNAME in server settings for one account to my full email address otherwise it would say username or password incorrect.

I have heard this with Thunderbird mentioned a few times but not sure I understand what needs to change in my account settings post-migration. The official PlusNet help guide still says that I shouldn't change any settings. 

As I understand, I have my PlusNet <AccountName>, which is what I use when I sign onto PlusNet account management. My email service, by default, has a Postmaster user - so it's email address is Postmaster@<AccountName>.plus.com. PlusNet sends official communications to this by default.

During initial set up I added my own <UserName> - so its email is <UserName>@<AccountName>.plus.com. I can't remember how it was done but my official PlusNet communications somehow goes to this instead - all my received emails show as being sent to this email address.  

In Thunderbird, using POP, under Account Settings > Server, I have Server Name = mail.plus.net, and User Name = <AccountName>+<UserName>. Is this what I will need to change post-migration i.e. to the email address phrasing?

Still in Thunderbird, I also have a separate account set up where User Name = <AccountName>. I think I did that on the off-chance something ends up in Postmaster but not <UserName>. Don't believe I had ever received anything to it. 

On my Android phone, I use the Gmail app and I connect to my PlusNet email via IMAP. That also uses <AccountName>+<UserName> as the user name for sign-in. Will I need to change this too? 

I am wondering now that if all this is necessary then how will I know I have been migrated? I won't be able to receive an email about it until I change my server settings, which clearly I won't be doing until I know I have been migrated? 

---

@handfordjeffes wrote:

One thing that was a problem early on was if you login on greenby.com check your identity I found they had the wrong email address we fixed it and a month later it reverted so I had to create an alias using the email address I've used for over 25 years. But at least I can send emails again now.

Would you mind elaborating on the above? Are you saying your <UserName>@<AccountName>.plus.com stopped working because they someone lost your <UserName>? 

Thanks,

Simon

[#6]

With plusnet email account I could log in with just my plusnet email username. 

For example, if my primary mailbox address is me@myusername.plus.com, I could log in with just "myusername"

With Greenby I need the full email address to log in. And it needs to be the primary mailbox, not an alias.

[#7]

I have a few accounts, it's pot luck some worked, two has the username changed to the email address in server settings, one isn't my email address but what they had it in Identity on greenby.com and that sorted out receiving emails. When I had problems sending emails, a month or so after the migration, I had to go on to Greenby.com and add my email address as an alias and it's worked ever since. 

Yeah Mail.plus.net is what I have for POP Mail Server port 110 although I have some that come up as 

IMAP imap.plus.net port 143

The login to Greenby use 

<accountname>

<Password>

and log in I find this will often come up with an error but don't change anything just hit log in again and an it goes straight in. Obviously if you have typed your password in wrong you'll have to type that again 

[#8]

Thank you both for sharing your experiences. I will try do the same once my migration is done, in hopes it might help others who don't know what to expect. It does seem strange to me how uneven different people's experiences have been, but many people do seem to have ran into some sort of trouble. 

Well, I guess that's tech for you! 

Simon

[#9]

Yes, I was migrated last Wednesday 4th, lost all emails except one from Greenby! I raised a ticket and on Thursday had some inbox contents. Have chased daily but still have no folders at all.  They have managed to lose every single one.  Today I am informed that they will probably solve this problem by the end of the week.  It's Monday for goodness sake.  How can they possibly cause this much hassle to so many people and over such a long period of time?

[#10]

Thanks for that, so it's not just me! We had the same issue. Only one e-mail from Greenby in my inbox, The inbox was updated 2 days later. I have now located my "sent" mail pre-migration , they are in a separate "sent" box so I now have two sent boxes, pre and post migration!

With regard to the folders I have been informed that they are working on it. I find it very frustrating that I can't access these folders which contain information that I need.   

Fingers crossed that they can upload them.

[#11]

@SLWells Don't hold your breath - there are a myriad of complaints on this forum about the whole migration process, and the failure of  Enix/Greenby to resolve them.

[#12]

login to Plusnet - Login I went there by mistake and all my email were there, it looks like they are running a mirror service.

[#13]

Unfortunately that was the first thing I tried.  Not a folder in sight

[#14]

Yes, that's the first thing I did too. It is a mirror image of Greenby so no folders!

[#15]

Folders reappeared yesterday evening along with some old folders that I had deleted a while back, so heaven knows where they dragged those up from!