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Migration away and access to email

rockintone
Grafter
Posts: 42
Registered: 13-11-2007

Migration away and access to email

Hi,
I migrated away from plus net on the 20th April.  I have had several emails from plus net prior to and after that time regarding my account closure.  Basically I was advised that:
" We'll work out how much you owe at the time you migrate away. If there's a
> charge due we'll take payment and let you know. After this we'll change
> your broadband account to a free dial-up service, so you can access My
> Account if you need to.
"
A later email I recieved after I had migrated stated that-
"We're emailing you to let you know that as your cancellation request has
now been placed. Your cancellation will take place on 04/05/2010."
My problem is that 1) I can no longer access my account (I get an unrecognised username/password) and 2) Anything sent to my plusnet email address get a bounce back saying it cant be delivered.

My understanding was that I would still be able to recieve emails (I know I cant sent them) from my plus net account.
Can anyone advise me on this, any help would be much appreciated.
Many Thanks
3 REPLIES
Community Veteran
Posts: 6,735
Thanks: 12
Registered: 02-02-2008

Re: Migration away and access to email

So how did you get in here?  Huh
Sounds like they didn't do it right.
I left ages ago and retained a "dial-up" account; emails still work fine (though very little used).
rockintone
Grafter
Posts: 42
Registered: 13-11-2007

Re: Migration away and access to email

Hi HP sauce,
I got on this forum because its a seperate login process for the community forums as comparted to your member login details, at least it was was I signed up back in 2007.
Can a moderator help me on this one?
Many Thanks
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: Migration away and access to email

Hi there,
You've got active mailboxes and an active portal login, so there shouldn't be any issues.
If you're still having a problem can you let me know?