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Migration away and access to email
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- Re: Migration away and access to email
Migration away and access to email
30-04-2010 6:34 PM
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Hi,
I migrated away from plus net on the 20th April. I have had several emails from plus net prior to and after that time regarding my account closure. Basically I was advised that:
" We'll work out how much you owe at the time you migrate away. If there's a
> charge due we'll take payment and let you know. After this we'll change
> your broadband account to a free dial-up service, so you can access My
> Account if you need to.
"
A later email I recieved after I had migrated stated that-
"We're emailing you to let you know that as your cancellation request has
now been placed. Your cancellation will take place on 04/05/2010."
My problem is that 1) I can no longer access my account (I get an unrecognised username/password) and 2) Anything sent to my plusnet email address get a bounce back saying it cant be delivered.
My understanding was that I would still be able to recieve emails (I know I cant sent them) from my plus net account.
Can anyone advise me on this, any help would be much appreciated.
Many Thanks
I migrated away from plus net on the 20th April. I have had several emails from plus net prior to and after that time regarding my account closure. Basically I was advised that:
" We'll work out how much you owe at the time you migrate away. If there's a
> charge due we'll take payment and let you know. After this we'll change
> your broadband account to a free dial-up service, so you can access My
> Account if you need to.
"
A later email I recieved after I had migrated stated that-
"We're emailing you to let you know that as your cancellation request has
now been placed. Your cancellation will take place on 04/05/2010."
My problem is that 1) I can no longer access my account (I get an unrecognised username/password) and 2) Anything sent to my plusnet email address get a bounce back saying it cant be delivered.
My understanding was that I would still be able to recieve emails (I know I cant sent them) from my plus net account.
Can anyone advise me on this, any help would be much appreciated.
Many Thanks
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Re: Migration away and access to email
30-04-2010 6:53 PM
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So how did you get in here?
Sounds like they didn't do it right.
I left ages ago and retained a "dial-up" account; emails still work fine (though very little used).
Sounds like they didn't do it right.
I left ages ago and retained a "dial-up" account; emails still work fine (though very little used).
Message 2 of 4
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Re: Migration away and access to email
30-04-2010 6:58 PM
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Hi HP sauce,
I got on this forum because its a seperate login process for the community forums as comparted to your member login details, at least it was was I signed up back in 2007.
Can a moderator help me on this one?
Many Thanks
I got on this forum because its a seperate login process for the community forums as comparted to your member login details, at least it was was I signed up back in 2007.
Can a moderator help me on this one?
Many Thanks
Message 3 of 4
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Re: Migration away and access to email
05-05-2010 9:53 AM
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Hi there,
You've got active mailboxes and an active portal login, so there shouldn't be any issues.
If you're still having a problem can you let me know?
You've got active mailboxes and an active portal login, so there shouldn't be any issues.
If you're still having a problem can you let me know?
Message 4 of 4
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