Hello All.
For historical reasons, I have two accounts with Plusnet. The first of which only provides our family email services.
The second account only Broadband. Yes, it's a bit odd, but It came about after Plusnet mistakenly closed our old account with them, and reopened a new account when we moved house, instead of just retaining the account and changing the details. The only way we could recover our old accounts, was to reinstate the old account, just for email continuity. (It was not ideal, but what Plusnet said was the only thing possible.
Anyway, when the transfer to Greenby takes place, I am once again concerned that the wrong account, or no accounts will be transferred correctly. I only pay for one account (The broadband account) but my email service is provided by the other account.
is there anyone from Plusnet on here who can assist with what the outcome might be?
Kind Regards.
