Migration: Correction Email appears to be in error!

[#1]

I just got an email on Friday 04 September 2026 telling me that a previous email (25 August 2026) was in error and that I would now have to pay to continue to receive emails from my madasafish services because I do not get broadband from Plusnet.

I have, in fact, been getting broadband from Plusnet for more years than I care to remember.

Could anyone confirm that I do have broadband with Plusnet and that I will still have to pay for my email services once they are migrated? And then explain why?

Thanks

[#2]

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@Anywho wrote:

I just got an email on Friday 04 September 2026 telling me that a previous email (25 August 2026) was in error and that I would now have to pay to continue to receive emails from my madasafish services because I do not get broadband from Plusnet.

@Anywho   A couple of questions - firstly, who was the 04/09/26 e-mail from - PN or greenby (?)

Secondly, is there any possibility that it was a scam e-mail, ie not actually from either party, whilst pretending to be.

If it was a genuine e-mail, and from PN, then @plusnettony might be the best person to resolve things, but equally not, if either of the other two options apply.

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[#3]

@Anywho 

"Could anyone confirm that I do have broadband with Plusnet and that I will still have to pay for my email services once they are migrated? And then explain why?"

If you have a current account with Plusnet as an ISP, then you certainly don't have to pay for an existing Plusnet email address transferred to Greenby, for the first two years.

I am uncertain about a Madasafish email account. Though, as Madasafish was taken over by Plusnet, I would have thought the same conditions applied. I think you need to contact Plusnet directly.

[#4]

It seems the accounts didn't match up for some reason. 

Once migration has happened, if you'd PM me both usernames, I'll check it manually and add the two years for you. 

[#5]

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@plusnettony wrote:

Once migration has happened, if you'd PM me both usernames...

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Thanks, I'll keep an eye open and try and remember the usernames!!

@Penny Probably too late now, but that email was from "[email protected]" and the message headers looked genuine to my eye.

@pvmb hehe, I was being somewhat facetious... you yourself have helped me on the boards over the years I am definitely a Plusnet customer! I was paying madasafish (after they took over Totalise where I held free and bought shares that I didn't sell on the boom!!) for "email only" (£12 a year or something I think?) when Plusnet took over and I remember being pleasantly surprised when Plusnet said they would take it over for free all those years ago.

Thanks all.