Mailbox password issue

[#1]

@Townman Password changes, yes, but is the OP trying to create a new mailbox - I've got totally confuddled here.😕

[#2]

...similarly new mailboxes are instantaneous ... but the set-up notifications do state "wait 30 minutes".

[#3]

Yes to your question - the default option in the box is plusnet.

I have just tried webmail again and just got some message about captcha - there is no captcha box displayed.

[#4]

Towman, thank you for your PM.

It is beginning to look as if this issue cannot be resolved, so am getting the wife to look at getting an outlook account instead.

Everything was fine up to the close of last Wednesday so am wondering if plusnet has barred the mailbox due to some kind of spamming. It is just something the wife mentioned earlier about some redirected messages she received prior to things going [-Censored-]-up. No idea how to find this out for sure though.

However, having deleted that particular mailbox and created an new replacement, along with a new password, I still cannot access it via webmail.

Oh, and I forgot to to mention that' Catchall' is turned off.

[#5]

Oh hang on here!!

If we are talking about the DEFAULT mailbox, then there is a different consideration... here is my GENERIC guidance on password issues.  Thus far we have been discussing the password on a secondary mailbox - does the following apply?

Reset email password

If you are not able to login to the email address using webmail, then it is likely that your email address has been identified as being compromised and has had its password changed. Where email address passwords have been changed to protect the integrity of the service, the Plusnet account password is left unchanged.

Which ISP are you with, Plusnet or one of the other / legacy vISPs?

Plusnet / Force9 / FreeOnline users can only change the password on the DEFAULT email address by changing the password on the user ACCOUNT through the user portal. You can change the password on a secondary mailbox using the Manage My Mail options in the user portal.

Brightview users (Madasafish / FreeNetName / GlobalNet / IC24 / ICScotland / Dialstart / Totalise) logging into webmail should use their full email address. Use the MAAF user portal to update the password on the default email address (change the account password) and use this MAAF guide to change the password on a secondary mailbox address. If you cannot recall the account password, you will need to contact support ... because the account password change process sends an email to the mailbox you cannot now access.

DO NOT USE THE SAME PASSWORD AGAIN for that would allow the continued exploitation of the account. The new password should be cryptic and not one used before.

Note that changing the account password will change the password used for logging on to the relevant user portal. If your email service is NOT a retained legacy service (one associated with a retired internet service account), then the password required by the router to connect to the internet will be changed too. If the router is a Hub Zero or a Hub One supplied by Plusnet it should update automatically. If not, you will need to log into the router, drop the connection, change the password yourself and reconnect.

On the assumption that the email address password has been compromised, I strongly recommend that wherever you have used that email address / password combination as access credentials to services such as Amazon, Netflix, eBay etc., that you also change the passwords on those service as well.