Mail to outlook.com address not being delivered.

[#1]

I just noticed that this month's notification of account billing was only delivered to my postmaster@plusnetxxxxx address but not to the email which is registered for my account which is xxxxxx@outlook.com

My outlook.com email is sending and I'm receiving normally for all my other email.

A test I sent from my @plusnet account to my outlook.com address failed to be delivered.

I can see that there are problems in respect of hotmail. Is anything being done t correct this?

[#2]

Take a look at :

https://community.plus.net/t5/Email/Hotmail-rejecting-mail-from-PN-Diagnostic-Code-smtp-550-5-7-1/td...

[#3]

It's a slightly different scenario. When I send a test message in Outlook from my plusnet account to my outlook.com account, the message is saved into the 'sent' folder as normal which should mean that everything is working correctly. I don't get a bounced notification and the message doesn't show up in my outlook.com mailbox.

T.B.H. it's not really a problem for me as I've registered my outlook.com address with all my contacts and accounts that matter but it is a worry that the failed delivery is not being notified.

[#4]

@longedge 

If you have been migrated to Greenby did you check your junk folder in the Greenby website for the failed delivery messages?

[#5]

I have been migrated. I use Outlook (from MS Office 2021 Pro). My understanding was that after migration, my account would continue to function as it always has for the next 2 years. I haven't changed anything. 

There's nothing in my 'junk folder' for the account.

Just to be clear, are you suggesting that I should be using webmail and not Outlook perhaps?

[#6 · Accepted solution]

It pays to check the junk folder in the Greenby webmail.  After 2-3 months of my classic Outlook emails being rejected by iCloud.com I thought I finally got through last week when I did not receive any failed delivery notifications.  When I checked my Greenby webmail junk folder the notifications were all there.

[#7]

@redsox9  Thanks for your replies, it was a good guess. The bounce messages generated by my attempts to send test messages were in the "Spam" folder when I checked using webmail although there wasn't one for the message from Plus Net about my monthly account DD.

I don't know now whether I have missed something in the information that was sent out about the move to Greenby,  was  I wrong to think that things would continue just as they were before for the first two years? Were we told that users should be using webmail once changed over?

[#8]

The assertion that things would continue as before appears to have been a myth. That's why some are moving to Mythic Beasts even if they have to pay.

[#9]

Why is it my junk folder is full of well known accounts, while Greenby are sending spam to my email inbox. When they promise to charge in a couple of years I shall have left them