Madasafish email changed from pop3 to imap, now can't set up on tablet

Anne6 · ‎14-10-2022

Ive just had my madasafish email changed to IMPAP and now can't set it up on my Samsung tablet, , it keeps telling me that it can't verify the account or the server certificate is not trusted,

Townman · ‎22-08-2007

Please try again.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Anne6 · ‎14-10-2022

Still having the same result, tried with incoming server as it came up automatically (imap.madasafish.com) and also then with mail.totalise.co.uk (which is what is says on the email on the desktop computer. Also changed the ports to what is says on desktop computer, still getting , cant verify account or server not responding

Townman · ‎22-08-2007

Check the settings using the email server diagnostics link below.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Anne6 · ‎14-10-2022

Have tried to use the diagnostics but still getting that the server is not responding, tried with mail.madasafish and mail.totalise and smtp.mail

Not sure I understood what the diagnostics told me