Madasafish/Globalnet migration

[#1]

My globalnet email account has been migrated this week. After setting up I don't see my old email account which was myName@globalnet.co.uk. Now I only see myName@myName.globalnet.co.uk

Emails to the new myName@myName.globalnet.co.uk do get through, but how do I access emails to my original myName@globalnet.co.uk account?

I see a single email domain myName.globalnet.co.uk and I see that I can add a new mail box but only with an email address of the form @.myName.globalnet.co.uk - no way to get hold of my myName@globalnet.co.uk

Help please!

[#2]

Hi @madUser 

Could you send me a Private Message with your globalnet email address please (click my name and then Send Private Message) and I'll check it.

The reason you now see myName@myName.globalnet.co.uk is because you would always have had this email address but I don't think many people actually knew about it so never used it, Greenby have now made it visible but we're seeing some oddities.

[#3]

PM sent.

[#4 · Accepted solution]

Thanks, I've just tried the same thing on your email as I did on RH64's here who said it was working afterwards:

https://community.plus.net/t5/Email/Totalise-not-working-after-migration-to-Greenby/td-p/2062847

Let me know if that's made any difference, if not we'll send it in to Greenby.

[#5]

Yes, that did work. I can see it in the Greenby webmail in my browser and also on my Android phone via Gmail.

Thanks very much.

Moderator's note:
Fix allocation corrected