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Mac user unable to receive email.

gaz2016
Newbie
Posts: 2
Registered: 07-02-2016

Mac user unable to receive email.

Hello. My PN service went live a few days ago. Phone and internet work fine. I've set up a POP email account that will send emails but not receive them. At the moment I can still send and receive email from my Virgin accounts that are still (for the time being) active. My OS is 10.9.5 Mavericks, Mail is v.7.3. I would be grateful for any assistance, I rang PN tech support and was told that their advisors are not trained on Mac OS. Thanks.
1 REPLY
gaz2016
Newbie
Posts: 2
Registered: 07-02-2016

Re: Mac user unable to receive email.

Replying to my own post. Problem was sorted with a live chat to support. I think the problem lay in the email address I had chosen, after PN reset it mail works fine.