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Lost Emails

Spike001
Newbie
Posts: 2
Registered: 06-02-2012

Lost Emails

I appear to have lost some emails today?
I am able to see my emails on my HTC Wildfire and had around 14 emails in my inbox.
I deleted some irrelevant ones, which left around 8 emails.
Later on this afternoon, those emails were no longer showing on my phone.
I have checked now I am at home and the missing emails remain missing?
Dave
2 REPLIES
Community Veteran
Posts: 19,100
Thanks: 437
Fixes: 21
Registered: 31-08-2007

Re: Lost Emails

Login to Webmail (Roundcube) preferably on a PC, and check that in >Personal Settings >Server Settings >Maintenance that "Clear Trash on logout" and also in >Main options make sure none of them are checked
That hopefully will ensure that any deleted message (deliberate or otherwise) remains in the Deleted Items folder until removed.
You'll need a knowledgeable HTC Wildfire user to help with your phone settings, but look for settings such as those that imply "permanent" deletion when you delete instead of moving them to the Deleted Items folder.
But see if there is anything on http://www.plus.net/support/email/setup/ that may help.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Lost Emails

Hi there,
Do you have the account set up as IMAP or POP3? If it's POP3 bear in mind all of the emails might have been downloaded to your phone and no longer be available on the server, hence why they weren't there when you checked later.