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Lost Emails
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Lost Emails
19-04-2012 6:25 PM
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I appear to have lost some emails today?
I am able to see my emails on my HTC Wildfire and had around 14 emails in my inbox.
I deleted some irrelevant ones, which left around 8 emails.
Later on this afternoon, those emails were no longer showing on my phone.
I have checked now I am at home and the missing emails remain missing?
Dave
I am able to see my emails on my HTC Wildfire and had around 14 emails in my inbox.
I deleted some irrelevant ones, which left around 8 emails.
Later on this afternoon, those emails were no longer showing on my phone.
I have checked now I am at home and the missing emails remain missing?
Dave
Message 1 of 3
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Re: Lost Emails
19-04-2012 8:56 PM
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Login to Webmail (Roundcube) preferably on a PC, and check that in >Personal Settings >Server Settings >Maintenance that "Clear Trash on logout" and also in >Main options make sure none of them are checked
That hopefully will ensure that any deleted message (deliberate or otherwise) remains in the Deleted Items folder until removed.
You'll need a knowledgeable HTC Wildfire user to help with your phone settings, but look for settings such as those that imply "permanent" deletion when you delete instead of moving them to the Deleted Items folder.
But see if there is anything on http://www.plus.net/support/email/setup/ that may help.
That hopefully will ensure that any deleted message (deliberate or otherwise) remains in the Deleted Items folder until removed.
You'll need a knowledgeable HTC Wildfire user to help with your phone settings, but look for settings such as those that imply "permanent" deletion when you delete instead of moving them to the Deleted Items folder.
But see if there is anything on http://www.plus.net/support/email/setup/ that may help.
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Re: Lost Emails
20-04-2012 9:39 AM
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Hi there,
Do you have the account set up as IMAP or POP3? If it's POP3 bear in mind all of the emails might have been downloaded to your phone and no longer be available on the server, hence why they weren't there when you checked later.
Do you have the account set up as IMAP or POP3? If it's POP3 bear in mind all of the emails might have been downloaded to your phone and no longer be available on the server, hence why they weren't there when you checked later.
Message 3 of 3
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