Issues with email migration to Greenby

[#1]

I believe that my email has recently migrated to Greenby. I received an email to my "plusnet user" mailbox but have received no emails to my other email addresses.

I have been unable to log into my Greenby account because it is unclear which email address to use. Can anyone please help?

There is a 'junk' folder on each of my email accounts which has recently started being used - I assume that this is a result of the migration? Most of the emais in this box are not junk - is there a way to 'train' the junk fiter?

Before the migration I could set up new mail addresses from the plusnet account - I assume that this will now be done from my Greenby account?

I have forgotten the password for one of my email addresses - how do I retrieve this?

I am still using the plusnet SMTP and POP servers - will these need to be changed?

Sorry to ask so many questions but I am really baffled.

Harold

[#2 · Accepted solution]

1) Greenby migration notifications only go to the main contact email address.

2) The Greenby Portal accepts the same credentials as are used for the Plusnet Members Centre

3) Junk / Spam email diversion is controlled from the Greenby Portal ( NOT via webmail )

Greenby Portal >>> email MANAGE >>> SETTINGS >>> Anti Spam  >>>  [ ON / OFF ]

I have turned Anti Spam OFF I have an MS Outlook Rule to deal with SPAM/SCAM emails.

4) Via the Greenby Portal emails can be Created / Deleted or Disabled.

5) Via the Greenby Portal the email password can be reset for any account.

6) SMTP & POP3 / IMAP servers should not need to be changed.

However the email Username should be the "email address of the mailbox" 
not the old form of : "<account>+<name>" and I would avoid using an alias too.

Do ask more questions if you feel the need.

[#3]

Thanks for the comprehensive reply.

I will give the suggestions a try.

[#4]

Mostly worked a treat but cant find the menu to turn off anti-spam?

[#5]

Found the Anti-spam option OK now Thanks

[#6]

From the first screen of the Greenby Portal


"Recent Products" >>> email < account name > MANAGE >>> SETTINGS >>> Anti Spam  >>>  [ ON / OFF ]

[#7]

When I press Manage it does not then show Settings but It opens a new window - All emails-  and then only options are to open webmail or change password.  Try as I might I cannot find Settings option. 

A general browser search says spam settings for Greenby email are through the webmail.  I see a settings option on the roundcube webmail dashboard but following your advice i am trying to find settings on my Greenby dashboard.  Thank you  

[#8]

Further update as I remember result of contacting Greenby about spam settings soon after migration.   I have 2 migrated addresses.   My old original and much used is metronet based with address in the form myname@metronet.co.uk.   Greenby told me spam settings could not be set for this form of address but they would be looking to make it possible.   Seeing the advice here I was assuming that it had been done but it appears not.

My other address is the one given when plusnet absorbed metronet.  It is in the form my initials@myname.plus.com.  The Greenby dashboard for this address does respond in the way the advice here suggests.  The Settings can be located

But Settings remain elusive for my metronet email. dashboard