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Is the email migration to Greenby still ongoing?

Rob_E
Newbie
Posts: 1
Registered: ‎28-02-2017

Is the email migration to Greenby still ongoing?

I received emails from Plusnet some time ago saying they would be closing down their email service and email accounts would be migrated to Greenby, IIRC at the time they said they would all be done by around the end of last year (2025). 
I have never received any email saying the migration of my account has been completed, was it hit and miss if the completion emails were sent, or does this mean I just haven't been migrated yet? 
I joined Plusnet directly so my address is on the plus.com domain.

I assumed it was all complete, but reading some of the posts on here it's looking like it is still in progress, but this could be just for some other non plus.com domains?

1 REPLY 1
Townman
Superuser
Superuser
Posts: 28,678
Thanks: 12,892
Fixes: 240
Registered: ‎22-08-2007

Re: Is the email migration to Greenby still ongoing?

Hi Rob,

Welcome to the forums.  No, it is not "hit and miss" but rather a somewhat complex cohort by cohort programme of migrations, grouped by the following characteristics (no order implied)...

  • Email brand (there's around a dozen)
  • Do not have a current broadband service (legacy email only accounts)
  • Have telephone service with broadband
  • Have a hosted domain name
  • Have a website
  • Use the ccgi platform

Having any of the last three puts you towards the end of the programme: my account has all of them and it has not yet received a personal notification of the migration window.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.