Is the email migration to Greenby still ongoing?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: Is the email migration to Greenby still ongoin...
Is the email migration to Greenby still ongoing?
yesterday
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I received emails from Plusnet some time ago saying they would be closing down their email service and email accounts would be migrated to Greenby, IIRC at the time they said they would all be done by around the end of last year (2025).
I have never received any email saying the migration of my account has been completed, was it hit and miss if the completion emails were sent, or does this mean I just haven't been migrated yet?
I joined Plusnet directly so my address is on the plus.com domain.
I assumed it was all complete, but reading some of the posts on here it's looking like it is still in progress, but this could be just for some other non plus.com domains?
Re: Is the email migration to Greenby still ongoing?
9 hours ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Rob,
Welcome to the forums. No, it is not "hit and miss" but rather a somewhat complex cohort by cohort programme of migrations, grouped by the following characteristics (no order implied)...
- Email brand (there's around a dozen)
- Do not have a current broadband service (legacy email only accounts)
- Have telephone service with broadband
- Have a hosted domain name
- Have a website
- Use the ccgi platform
Having any of the last three puts you towards the end of the programme: my account has all of them and it has not yet received a personal notification of the migration window.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: Is the email migration to Greenby still ongoin...