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Is it just me or is Webmail broken since the weekend?

pbt
Hooked
Posts: 6
Thanks: 1
Registered: ‎13-11-2020

Is it just me or is Webmail broken since the weekend?

Sometime over the weekend my webmail stopped working. I get partial loads, but mainly connection closed messages. I can still load them from a client on my phone, but it seems to be much slower than normal.

All the configured mailboxes associated with the account have disappeared in webmail as well (I certainly managed to update one in my phone, so they must still be there) - in the past there was something in settings to bring them back, but some of the links don't seem to be links anymore, and it is too slow to work with anyway.

 

Pete

6 REPLIES 6
gogolfy
Newbie
Posts: 3
Registered: 3 hours ago

Re: Is it just me or is Webmail broken since the weekend?

Yes, I am having the same issues. I did manage to get the simple email (squirrelmail) working but the advanced email is just timing out and my laptop client "eM Client" is also failing. Thankfully my android phone client on Gmail is hanging on but quite slow.

Townman
Superuser
Superuser
Posts: 23,836
Thanks: 10,093
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Registered: ‎22-08-2007

Re: Is it just me or is Webmail broken since the weekend?


@pbt wrote:

All the configured mailboxes associated with the account have disappeared in webmail as well ...

Pete


Pete,

Webmail only accesses one mailbox at a time - exactly what do you mean?

Have you checked the webmail performance optimisation thread at the top of the email board?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

gogolfy
Newbie
Posts: 3
Registered: 3 hours ago

Re: Is it just me or is Webmail broken since the weekend?

My laptop email client "eM Client" has the attached log which might help?

Townman
Superuser
Superuser
Posts: 23,836
Thanks: 10,093
Fixes: 172
Registered: ‎22-08-2007

Re: Is it just me or is Webmail broken since the weekend?

That is not 'webmail' ... but rather a PC based email client: incorrect terminology can bring about the wrong advice.

Try setting the server time out in the email configuration to 2 minutes.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

gogolfy
Newbie
Posts: 3
Registered: 3 hours ago

Re: Is it just me or is Webmail broken since the weekend?

True, but both things were failing. Only Squirrelmail is still working. I have no idea how to get any diagnostics to assist in finding out why the advanced mail is not working but happy to supply some if there are and I get instructions.

Townman
Superuser
Superuser
Posts: 23,836
Thanks: 10,093
Fixes: 172
Registered: ‎22-08-2007

Re: Is it just me or is Webmail broken since the weekend?

Is the mailbox large?

If yes, have you looked at the Webmail optimisation thread at the top of the email board?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.