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Ipad2 - receiving emails

hsmart
Newbie
Posts: 3
Registered: 28-02-2012

Ipad2 - receiving emails

My Ipad2 recieves incoming email (IMAP) but will not send through PlusNet. My provider is PlusNet.
I have tried to get an answer thru the PlusNet Support service but no luck.
I would be most grateful if somebody could provide me with a step by step idiot's guide how to solve this problem.
6 REPLIES
Superuser
Superuser
Posts: 9,573
Thanks: 947
Fixes: 54
Registered: 06-04-2007

Re: Ipad2 - receiving emails

Does this sending mail problem occur when your iPad is connected to the internet via WiFi to your router at home or when connected using 3G mobile elsewhere? If the latter which mobile service provider do you use?
David
hsmart
Newbie
Posts: 3
Registered: 28-02-2012

Re: Ipad2 - receiving emails

The problem occurs when at home connected to wifi router. I have only just got the iPad so have not used it outside home.
Thanks
Superuser
Superuser
Posts: 9,573
Thanks: 947
Fixes: 54
Registered: 06-04-2007

Re: Ipad2 - receiving emails

Though the library document Setting up Plusnet email on an iPhone is for the iPhone, as far as I'm aware setting it up on an iPad is similar. Presumably you were shown and accepted the SSL warning screens for both incoming and outgoing server settings? Is the outgoing server (relay.plus.net) set to use port 25?
David
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Ipad2 - receiving emails

Just a thought, but even though you're at home are you connecting via wifi or 3g (mobile network)? That'll make a difference.
hsmart
Newbie
Posts: 3
Registered: 28-02-2012

Re: Ipad2 - receiving emails

I did use the iPhone setup guide and am connecting through wifi not 3g but no luck. Any other suggestions please
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Ipad2 - receiving emails

What error messages do you get when you try to send, and what have you got currently in your outgoing server settings? That information will give us a lot more to go on.