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IMAP not finding emails

SimonC
Dabbler
Posts: 22
Thanks: 2
Registered: ‎26-02-2008

IMAP not finding emails

Hi,
Using IMAP to retrieve my emails but getting vary variable results on my mobile. Was originally using Outlook for Android but recently getting delays of a day or more. Even forcing update didn't return mails I could see on webmail site.
Last week I tried alternative FairEmail app. Seemed to be more reliable until today when I was expecting verification emails. After forced send/receive on both apps...
FairEmail updated to yesterday
Outlook updated to 4pm today
Webmail showing 3 emails rec'd since 4pm.
App junk/spam folders all checked.

Any suggestions, please?
Simon
Tags (3)
3 REPLIES 3
Mav
Moderator
Moderator
Posts: 22,397
Thanks: 4,736
Fixes: 515
Registered: ‎06-04-2007

Re: IMAP not finding emails

Moderator's note(s):

Thread moved from Broadband to Email.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Townman
Superuser
Superuser
Posts: 23,040
Thanks: 9,624
Fixes: 160
Registered: ‎22-08-2007

Re: IMAP not finding emails

Do any of the emails have large attachments?

I would look for a connectivity / performance issue. Do those applications allow you to increase the server timeouts? Are any errors being reported?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

SimonC
Dabbler
Posts: 22
Thanks: 2
Registered: ‎26-02-2008

Re: IMAP not finding emails

No attachments. No visible error msgs but not sure where to look for a log file.
Both apps taking time to retrieve so server timeout might be an issue.
Since posting, both apps have refreshed & eventually sync'd but with delays - one would still not find emails that had been retrieved by the other.
I'll look at timeout & maybe archiving some of my mail folder.
Thanks
S