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I wish to move my email from Plusnet

Thebickleys
Newbie
Posts: 2
Registered: a month ago

I wish to move my email from Plusnet

My email was with Freenetname then Madasafish, then Plusnet. I would like to move my email account elsewhere.

Recently, my email has stopped working, trying to obtain help is near impossible! I suspect, the company have been unable to take payment as my bank card was compromised and cancelled recently. However, no one has tried to contact me for new payment details.

Please can you assist me with obtaining whatever information I need?

9 REPLIES 9
jab1
Legend
Posts: 18,569
Thanks: 6,047
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Registered: ‎24-02-2012

Re: I wish to move my email from Plusnet

@Thebickleys  Is your email in the form of 'something@someaccountname.plus.com', or one of the legacy brands?

When you say it has stopped working, is this totally, or just sending or receiving?

I assume you pay by card, rather than Direct Debit?

John
bmc
Hero
Posts: 3,741
Thanks: 1,310
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Registered: ‎28-02-2017

Re: I wish to move my email from Plusnet

@Thebickleys 

As far as I'm aware PN only take payment by Direct Debit. If so it's your bank account that matters - if this hasn't changed then there should be no problem.

 

If you have a PN email address then it can't be moved - you lose it if you leave PN. Older address are a bit of a grey area as to what happens if you leave PN. I suspect, like PN address, you can't "move" them.

 

However, I'm no expert in the subject.

 

Brian

 

jab1
Legend
Posts: 18,569
Thanks: 6,047
Fixes: 280
Registered: ‎24-02-2012

Re: I wish to move my email from Plusnet

@bmc Unless they have changed practice, and it is possible, you could pay your bills by card in the past.

You are correct in saying you can't 'move' any email address, be it a Plusnet one, or one of the legacy brands - they are unique to the brand.

John
bmc
Hero
Posts: 3,741
Thanks: 1,310
Fixes: 59
Registered: ‎28-02-2017

Re: I wish to move my email from Plusnet

@jab1 

I appear to stand corrected. Just logged into my Members page and I can change to a credit card.


@Thebickleys 

Login to you Members page and check your payment details under Bill & Payments.

 

Brian

Thebickleys
Newbie
Posts: 2
Registered: a month ago

Re: I wish to move my email from Plusnet

Thanks for the advice. However, what I want is for Plusnet to release my domain name. Is this possible? So I can take it to a different email provider.

jab1
Legend
Posts: 18,569
Thanks: 6,047
Fixes: 280
Registered: ‎24-02-2012

Re: I wish to move my email from Plusnet

Ah,  now we are getting somewhere. @MisterW , can't remember the procedure, but does this not involve PN Help Team?

John
MisterW
Superuser
Superuser
Posts: 16,002
Thanks: 6,050
Fixes: 437
Registered: ‎30-07-2007

Re: I wish to move my email from Plusnet

Yes, you just need to wait for a staff member to pick up this thread. They'll then either PM or raise a ticket to get the domain details

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
Legend
Posts: 18,569
Thanks: 6,047
Fixes: 280
Registered: ‎24-02-2012

Re: I wish to move my email from Plusnet

Thought so. I shall ask for it to be moved to the correct board.

John
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,041
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Registered: ‎01-01-2012

Re: I wish to move my email from Plusnet

Hi @Thebickleys 

I'll drop you a PM shortly so we can get the ball rolling

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team