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How to access an email account

Dm1
Newbie
Posts: 4
Registered: ‎04-01-2021

How to access an email account

I am trying to access an email account that has not been used for a few years. I have the email address and username but not sure what password is. Tried to reset password but it then tells me password has been sent to the email address but I can’t get into the email address in the first place. Can anyone help? Thanks
10 REPLIES 10
jab1
Seasoned Hero
Posts: 9,416
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Registered: ‎24-02-2012

Re: How to access an email account

@Dm1 If the address has not been accessed for a few years, there is a very good chance it has been deactivated, in which case, you will never recover it. I'm not 100% sure on the Plusnet policy on this matter, so could be wrong, but I know other ISPs 'retire' inactive accounts.

Which ISP was this with - Plusnet, or one of the legacy providers?

John
Strat
Moderator
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Registered: ‎14-04-2007

Re: How to access an email account

Moderators Note
This topic has been moved from General Chat to Email.

Customer and Forum Moderator. Windows 10 Firefox 96.0.2 (64-bit)


Baldrick1
Seasoned Hero
Posts: 7,679
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Registered: ‎30-06-2016

Re: How to access an email account

@Dm1 

Are you sure that you set a separate password? I access mine using the account password.

jab1
Seasoned Hero
Posts: 9,416
Thanks: 3,104
Fixes: 105
Registered: ‎24-02-2012

Re: How to access an email account

Good point, @Baldrick1 , if it is the default address.

John
Townman
Superuser
Superuser
Posts: 18,317
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Registered: ‎22-08-2007

Re: How to access an email account

...which brand email is the much more interesting question before looking at other things.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Dm1
Newbie
Posts: 4
Registered: ‎04-01-2021

Re: How to access an email account

Hi All

Thank you for all taking the time to reply to my question, appreciate it. I’m not very tech savvy. All I know is it was a plus.com account. Unlikely to have been used for 5/6 years but could do with accessing it. Really hope there is not a time limit on these accounts staying active. Thanks again.
jab1
Seasoned Hero
Posts: 9,416
Thanks: 3,104
Fixes: 105
Registered: ‎24-02-2012

Re: How to access an email account

@Dm1 OK, so it was a Plusnet address. Was it your only email? - if so, as @Baldrick1 says above, the password should be your account password, unless you changed it.

John
Dm1
Newbie
Posts: 4
Registered: ‎04-01-2021

Re: How to access an email account

Thanks jab. Have an email account but no longer a plus net customer so don’t have access to what were the account details and password for plus net overall. I only know email address and username.
jab1
Seasoned Hero
Posts: 9,416
Thanks: 3,104
Fixes: 105
Registered: ‎24-02-2012

Re: How to access an email account

Ah - in that case, unless you set up an e-mail only account when you left  PN - very unlikely - it will have been destroyed when you closed the account. Sorry.

John
Dm1
Newbie
Posts: 4
Registered: ‎04-01-2021

Re: How to access an email account

No worries. Thanks for your help.