How to access an email account
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How to access an email account
04-01-2021 3:28 PM
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Re: How to access an email account
04-01-2021 3:42 PM - edited 04-01-2021 3:42 PM
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@Dm1 If the address has not been accessed for a few years, there is a very good chance it has been deactivated, in which case, you will never recover it. I'm not 100% sure on the Plusnet policy on this matter, so could be wrong, but I know other ISPs 'retire' inactive accounts.
Which ISP was this with - Plusnet, or one of the legacy providers?
Re: How to access an email account
04-01-2021 3:44 PM
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This topic has been moved from General Chat to Email.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: How to access an email account
04-01-2021 4:15 PM
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Are you sure that you set a separate password? I access mine using the account password.
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Re: How to access an email account
04-01-2021 4:17 PM
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Good point, @Baldrick1 , if it is the default address.
Re: How to access an email account
04-01-2021 4:19 PM
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...which brand email is the much more interesting question before looking at other things.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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Re: How to access an email account
04-01-2021 5:00 PM
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Thank you for all taking the time to reply to my question, appreciate it. I’m not very tech savvy. All I know is it was a plus.com account. Unlikely to have been used for 5/6 years but could do with accessing it. Really hope there is not a time limit on these accounts staying active. Thanks again.
Re: How to access an email account
04-01-2021 5:05 PM
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@Dm1 OK, so it was a Plusnet address. Was it your only email? - if so, as @Baldrick1 says above, the password should be your account password, unless you changed it.
Re: How to access an email account
04-01-2021 5:12 PM
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Re: How to access an email account
04-01-2021 5:15 PM
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Ah - in that case, unless you set up an e-mail only account when you left PN - very unlikely - it will have been destroyed when you closed the account. Sorry.
Re: How to access an email account
04-01-2021 6:18 PM
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