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How do I add second email address to the webmail?

FIXED
Havel
Grafter
Posts: 47
Thanks: 7
Registered: ‎24-07-2013

How do I add second email address to the webmail?

I have two email addresses with Plusnet but only one of them receives email on the webmail service. How do I add the other one?

9 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: How do I add second email address to the webmail?

Username should be

username+mailboxname

Havel
Grafter
Posts: 47
Thanks: 7
Registered: ‎24-07-2013

Re: How do I add second email address to the webmail?

Sorry, I don't understand?

 

I have two Plusnet email addresses: one@account.plusnet.com and two@account.plusnet.com. The webmail receives email for the former but not the latter. How do I fix that?

Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
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Registered: ‎05-04-2007

Re: How do I add second email address to the webmail?

You need to log in to additional mailboxes separately on Webmail. To log in to an additional mailbox you enter the username as Oldjim has advised along with the password for that particular mailbox.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: How do I add second email address to the webmail?

In the username box put in

account+one

account+two

here is an example

2017-07-09_175637.jpg

Moderator
Moderator
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Registered: ‎06-04-2007

Re: How do I add second email address to the webmail?

Just wondering if the OP has actually set up separate mail boxes for each email address?

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Havel
Grafter
Posts: 47
Thanks: 7
Registered: ‎24-07-2013

Re: How do I add second email address to the webmail?


Oldjim wrote:

In the username box put in

account+one

account+two

here is an example

2017-07-09_175637.jpg


 

I don't have to log in like that normally though, I just put in my account name and it works.

 

When I try the above method it fails with both accounts. I get 'login failed'. I assume I'm supposed to type the + sign?

Plusnet Help Team
Plusnet Help Team
Posts: 9,598
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Fixes: 486
Registered: ‎21-04-2017

Re: How do I add second email address to the webmail?

Fix

For the default mail account, the username is just your account username. For a secondary mail account, the username is account username+mailbox

 

And you'll sign in using the mailbox password.

 

I hope that helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Havel
Grafter
Posts: 47
Thanks: 7
Registered: ‎24-07-2013

Re: How do I add second email address to the webmail?

Thanks Gandalf, that helped.

Plusnet Help Team
Plusnet Help Team
Posts: 9,598
Thanks: 3,095
Fixes: 486
Registered: ‎21-04-2017

Re: How do I add second email address to the webmail?

Awesomeness Thumbs Up

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team