Hotmail blocked
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- Hotmail blocked
05-11-2022 1:14 PM
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Hi there. I'm replying to a message from a hotmail account with a hotmail account and it's getting blocked:
550 5.7.1 Unfortunately, messages from [89.187.86.92] weren't sent.
Please contact your Internet service provider since part of their network is on our block list (S3150). You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors.
[DB3EUR04FT012.eop-eur04.prod.protection.outlook.com]
haven't got time to wait on the phone to support!
thank you.
mike
Fixed! Go to the fix.
Re: Hotmail blocked
05-11-2022 2:23 PM - edited 05-11-2022 2:23 PM
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Yet another instance of incorrect use of the Spamhaus PB by outlook mail servers
From here https://www.spamhaus.org/faq/section/ISP%20Spam%20Issues
Should an ISP use the PBL to block their own users? | |
No! Spurious blocking caused by sites using the Spamhaus PBL to block authenticated access to smarthosts or outgoing email servers is very bad. The PBL is only designed to be used on incoming email, i.e. on the hosts that your MX records point to.
If you use the same hosts for incoming email and smarthosting or outgoing email, then you should always ensure that you exempt authenticated clients from PBL checks. As your users are often on dynamic IP addresses, a user may be assigned an IP address from his provider that is in the PBL. Another way of putting this is: "Do not use the PBL to block your own users". Note: This also applies to using the PBL to deny access to web-forums, journals or blogs. |
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Hotmail blocked
05-11-2022 4:08 PM
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hmmm. thanks very much. but not sure that's solving the issue?! i'm on a fixed IP anyway.
Re: Hotmail blocked
05-11-2022 5:08 PM
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that IP listed is NOT a PlusNet IP, Its out1-typhoon.hostingseries.net.
Are you sending via another ISP mail server ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Hotmail blocked
05-11-2022 5:51 PM
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it's another domain provider. would it be best to use a plusnet mailserver for a domain that hosted elsewhere? not sure that'd work. or just sort it out with spamhaus? or get the domain host to sort it out?!!
05-11-2022 6:01 PM - edited 05-11-2022 6:01 PM
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get the domain host to sort it out
that would be best
would it be best to use a plusnet mailserver for a domain that hosted elsewhere? not sure that'd work.
That will work providing you can change the SPF record for the domain, to include the plusnet mail srrvers
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Hotmail blocked
05-11-2022 9:49 PM
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yes, domain host fixed it. thanks very much for your help.
Mike
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