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Hotmail & Gmail issues

FIXED
the_mog
Hooked
Posts: 6
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Registered: ‎03-02-2024

Hotmail & Gmail issues

My emails to friends with either hotmail or gmail accounts are not being received.  With gmail, I get a bounce back, with hotmail I get nothing, the emai appears to be lost in the ether.

11 REPLIES 11
jab1
Legend
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Thanks: 6,021
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Registered: ‎24-02-2012

Re: Hotmail & Gmail issues

What does the bounce-back say? FYI, Gmail/Hotmail are notorious for rejecting valid mail.

John
the_mog
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Re: Hotmail & Gmail issues

Gmail bounce back states

 

      This is an automatically generated Delivery Status Notification.     

 

Delivery to the following recipients failed permanently:

 

   * ********@gmail.com

 

Reason: A message that you sent to the following recipient could not be delivered due to a permanent error. ** The remote server ?? responded with: ** ********@gmail.com ??:?? This message was created automatically by mail delivery software on the server .

jab1
Legend
Posts: 18,528
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Registered: ‎24-02-2012

Re: Hotmail & Gmail issues

Which suggests to me that the address does not exist - are you sure it is correct?

John
the_mog
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Posts: 6
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Registered: ‎03-02-2024

Re: Hotmail & Gmail issues

Yes, it exists. Even when I reply to a meesage from a gmail or hotmail account they still don't get the reply.

jab1
Legend
Posts: 18,528
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Registered: ‎24-02-2012

Re: Hotmail & Gmail issues

OK, sounds strange, and beyond my pay grade.

@Townman , @MisterW ?

John
the_mog
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Re: Hotmail & Gmail issues

Thanks John

Maybe something to do with it being a freenetname account.

jab1
Legend
Posts: 18,528
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Registered: ‎24-02-2012

Re: Hotmail & Gmail issues

@the_mog I've tagged a couple of people with more knowledge than me - lets see what they say.

John
MisterW
Superuser
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Re: Hotmail & Gmail issues

@the_mog 

if you look further down the bounce message is there something like

 

Final-recipient: rfc822; [GMAIL ACCT]
Diagnostic-Code: smtp; 550-5.7.26 This mail is unauthenticated, which poses a security risk to the

 Are you sending from a <name>@freenetname.co.uk or are you using your own domain address e.g <mailbox>@mydomain.co.uk ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

the_mog
Hooked
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Registered: ‎03-02-2024

Re: Hotmail & Gmail issues

I'm using my own domain address.

*****@***.org.uk

MisterW
Superuser
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Re: Hotmail & Gmail issues

@the_mog in that case you have a problem!.

Basically you need to investigate moving your domain to another hosting provider.

Have a read through this thread https://community.plus.net/t5/Email/All-emails-to-Gmail-bouncing-from-Freenetname/td-p/1925238

Post back with any questions...

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

the_mog
Hooked
Posts: 6
Fixes: 1
Registered: ‎03-02-2024

Re: Hotmail & Gmail issues

Fix

I've just tried emailing a gmail account using ****@freenetname.co.uk and that has worked.

 

I would rather not move my domain at the moment, so I'll just use the freenetname address when emailing gmail and hotmail accounts.

 

Thank you very much for your help.

 

Regards

Mog