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Has something gone wrong with Plus Net email?

Posts: 11
Thanks: 12
Registered: ‎28-03-2020

Has something gone wrong with Plus Net email?

I have two Plus Net broadband accounts, my own and one for the house where my stepmother lived. I have several email addresses associated with that second account but now I can’t either receive or send emails from that account.

I thought it was a problem with my Mac Mail, but it isn’t - I simply get the message ‘name and account can’t be verified’. Yet the the username and password haven’t changed (and I am still able to log in here on the Plus Net website - though WHY the ‘sign-in’ option has disappeared from the home page I don’t know: it used to be at the top second from right, now you have to click on ‘More’ to find it. Why these pointless changes?)

Anyway, there is no way I can check with Plus Net without ringing the number, then hanging on for the best part of 15/20 minutes. Oh, tried the ‘chat service’, almost immediate response - but it is just for sales. Now there is a surprise.

Note to Plus Net: stop s***ting on your customers and taking them for granted.

Plusnet Help Team
Plusnet Help Team
Posts: 24,597
Thanks: 8,946
Fixes: 1,434
Registered: ‎21-04-2017

Re: Has something gone wrong with Plus Net email?

Sorry to hear this.

So we can narrow things down, are you able to send and receive mail via okay? 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Posts: 3,556
Thanks: 1,242
Fixes: 11
Registered: ‎06-04-2007

Re: Has something gone wrong with Plus Net email?

The reason for you needing to click on "more" to get to the login button is that you have your browser window pretty narrow.  If you make it wider, so that there is enough room to fit them on, then you wont have to click more.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.