A few weeks ago I checked my emails before going to bed one evening, only to find the entire contants of my Inbox missing. After some back and fore with the AI chatbot and then Support, I was initially told the following day that they had managed to recover them. Unfortunately only emails prior to 25th December were recovered, and only then those that went back to July 2025. A similar problem as regards the Sent emails too! After a lot of two-way discussion with Support, I also put a formal complaint in, which was rejected because Greenby said that they hadn't breached their Terms of Service! To cut a long story short, they are unable to recover any of my emails from between Dec 25th 2025 and May 19th 2026 (the day I discovered the problem). I was migrated from Plusnet on 17th Dec 2025 and so everything since then has been running on the Greenby servers. They have been unable to identify how the issue arose or what might have caused it.
Unlike many other email service providers, who keep deleted emails for 30 days before final deletion, Greenby told me they didn't keep deleted emails in any location once they'd been deleted by the user.
I've had my email address with Plusnet since around 1998 and have bitten the bullet and set up a new email address with a more reputable provider. For the last week or so, I've contacted every company, organisation, individuals and online accounts who have my old email address and updated them with my new one. It's taken very many hours over several days.
Since using Greenby I'd several issues which they have had to sort out. The worst of which is Junk/Spam emails. I never had such issues on Plusnet but have been regularly getting between one and two hundred every day since being with Greenby. Their spam filters, both at the high level and customised low level are pretty ineffective.
I'm gutted to have to lose my old email address, but pleased I've now been able to start afresh with a more robust and (so far) spam-free service provider.
I know I'm not the only one who has experienced many issues since being migrated from Plusnet and I think the whole debacle has been very stressful. If you're having or have had similar issues then you could end up making the choice that I've made.
Good luck !
