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Greenby down again?

David60
Dabbler
Posts: 14
Thanks: 4
Registered: ‎05-10-2021

Re: Greenby down again?

Issue still prevailing - cannot send PN email. I made no changes to passwords. Keeps saying certificate not secure. Had same issue last August around the same time. Plus Net sorted it and a flurry of test emails were released from my phone. Incoming emails are fine. Tried a restart on my phone but to no avail

How do I get this sorted out please

Thanks

PhilipHeyes
All Star
Posts: 943
Thanks: 333
Fixes: 13
Registered: ‎10-11-2021

Re: Greenby down again?

Keeps saying certificate not secure ...

for which server ?

and what port ?

and what encryption type ?

David60
Dabbler
Posts: 14
Thanks: 4
Registered: ‎05-10-2021

Re: Greenby down again?

relay.plus.net 

SMTP server

465 port

SSL/TLS

Certificate not trusted - contact your email provider about this error, or proceed with ****** (unsafe)

PhilipHeyes
All Star
Posts: 943
Thanks: 333
Fixes: 13
Registered: ‎10-11-2021

Re: Greenby down again?

and which make / model of device ?

David60
Dabbler
Posts: 14
Thanks: 4
Registered: ‎05-10-2021

Re: Greenby down again?

Motorola GPro

All ok earlier this week - couldn't send email yesterday late afternoon/early evening

PhilipHeyes
All Star
Posts: 943
Thanks: 333
Fixes: 13
Registered: ‎10-11-2021

Re: Greenby down again?

If your email a/c is on Greenby try replacing relay.plus.net with :

 

relay.force9.net or mail.enmail,co     

David60
Dabbler
Posts: 14
Thanks: 4
Registered: ‎05-10-2021

Re: Greenby down again?

Thank you

I will try them later and report back tomorrow 

Bookworms
Rising Star
Posts: 276
Thanks: 24
Registered: ‎13-11-2007

Re: Greenby down again?

Something is apparently still wrong with Greenby's servers.

I had just had this in reply to an email I sent to Greenby support yesterday morning (about 36 hours ago) confirming that my emails were now working... 🙄:

This is the mail delivery service responsible for delivering mail to [email protected].

The message you've sent cannot be delivered. Your original message is attached to this message.

For further assistance please contact [email protected]. Please include the details below to help us identify the issue.

David60
Dabbler
Posts: 14
Thanks: 4
Registered: ‎05-10-2021

Re: Greenby down again?

Thank you for including this information about the servers.

I have yet to try the possible solutions....I hope they solve the issue

Exactly the same issue happened a year ago. It took PN about three days to solve the issue. The problem followed a service interruption affecting emails for about a day or so.