Greenby - Unable to Get a Human Agent on Chat

jamroom · ‎17-04-2025

Hi folks.

I made a payment for my Metronet annual fee to Greenby on the 15th Sept. Despite there being an error when I made the payment on the Greenby website, my bank has confirmed that the payment was made and the money left my account.

I have raised 3 tickets, all answered by a bot which then teels me I am being transferred to an agent, which never happens. The bot then closes the damn ticket as "answered"!

Today is my last day before payment is due (payment has obviously been made). So I don't know what to do know, as I supplied all relevant information in tickets #320 & #332, and I raised a further one today (#420) to try an get someone on this.

I know there are a few folks here who might be able to assist.

Many thanks,

Rod

Townman · ‎22-08-2007

@plusnettony

Can you please add this one to the list.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

plusnettony · ‎24-07-2014

This was raised, and apparently their is a speak to human/advisor/agent (Cant remember wording) to break out of the BOT

If this post resolved your issue please click the 'This fixed my problem' button

Tony T
Plusnet Help Team

Townman · ‎22-08-2007

@plusnettony

I meant the payment not showing on account concern.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

plusnettony · ‎24-07-2014

I'll raise in the morning.

If this post resolved your issue please click the 'This fixed my problem' button

Tony T
Plusnet Help Team

jamroom · ‎17-04-2025

Thanks folks for the assistance. However, since I cannot log on at Greenby now and I'm getting this message, I have no option other than to pay it again now, and hope that I get a refund on the first one.

jamroom · ‎17-04-2025

FYI - the payment went through cleanly this time and I have access to Greenby again.

Please let me know how you get on with the first payment issue. To be fair, £15 isn't a lot of money (for me), but getting the runaround with a bot kind of hacks me off. 🙂