Claiming that the migration of emails to Greenby is in my best interest*, when it clearly serves to offload Plusnet and BT's responsibilities, is a typical tactic of these companies.
Upon reviewing the Greenby terms, I feel uneasy about their professionalism. The frequent splitting of words across two lines gives the document an unpolished appearance. Additionally, their requirement that formal complaints be submitted via traditional mail** indicates a lack of commitment to customer support once issues arise. This is a common tactic employed by large corporations, but it is particularly frustrating coming from an email provider.
*"To ensure you can continue to receive a reliable and secure Plusnet email service, we’ve taken the decision to transfer the running of our email to the provider Greenby who will manage the service going forward."
**Making a complaint in writing: If after discussing any concerns you are dissatisfied with the response provided, you can make a formal complaint by writing to the relevant department at the following address, detailing your account details and the outstanding complaint.
Enix Ltd, 16-18 Barnes Wallis Road, Segensworth East, Hampshire, PO15 5TT"
