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Greenby Migration failed on all counts !!

mgh65
Dabbler
Posts: 23
Thanks: 5
Registered: ‎16-07-2021

Greenby Migration failed on all counts !!

My madasafish email, domain and webspace was "migrated" to greenby this week

 

The email stopped working immediately, even using their webmail.

In fact, comically, the emails they sent saying i had migrated werent even received because the last email is 1 hour before the migration, I just happen to know they exist because they are attached to the "migration history" part of my profile that i randomly found today.

 

No email working, no website working

 

They just will not answer any tickets

 

Its awful, and of course Plusnet just say "nowt to do with us".

 

15 years loyal and you are just happy to chuck me in the bin..."that'll do" eh

3 REPLIES 3
PhilipHeyes
Seasoned Champion
Posts: 1,338
Thanks: 536
Fixes: 24
Registered: ‎10-11-2021

Re: Greenby Migration failed on all counts !!

@mgh65 

Where do we see the "migration history" ? 

mgh65
Dabbler
Posts: 23
Thanks: 5
Registered: ‎16-07-2021

Re: Greenby Migration failed on all counts !!

sorry, its more "email history" than migration history

 

login to your Greenby account

 

Bottom left you will see "Team"

 

click that then you will see "Email History" which i think is a copy of any email Greenby send you 

 

hope you can see these screenshots

 

team.JPGhistory.JPG

 

plusnettony
Plusnet Help Team
Plusnet Help Team
Posts: 3,290
Thanks: 1,627
Fixes: 76
Registered: ‎24-07-2014

Re: Greenby Migration failed on all counts !!

Sorry to learn of these problems. Greenby are doing some work now which I hope will resolve the issue for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team