Freenetname email frozen/intermittent
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Re: Freenetname email frozen/intermittent
30-04-2025 10:21 PM
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Just to confirm:
I am on the plusnet network.
I use the generic 'Freenetname' login.
Re: Freenetname email frozen/intermittent
30-04-2025 10:39 PM
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I have run the imap and the POP3 curl protocols again - at least this time they have asked for my password, but both have the lines
URL rejected: Malformed input to a URL function
Both have then connected with mail.freenetname.co.uk, but eventually come up with "Authentication failed, closing connection.
The password I am using is the same one I use to login on Plusnet Webmail and Thunderbird.
Re: Freenetname email frozen/intermittent
01-05-2025 10:05 AM
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Well, something just happened! Thunderbird has suddenly (as of 5 minutes ago) downloaded all the emails outstanding from 1100 on the 29th to today's latest.
I did nothing, so something has changed 'up' line. Any thoughts?
Re: Freenetname email frozen/intermittent
01-05-2025 11:17 AM
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As per the other threads, I have this on escalation ... and the issues have now been mitigated.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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