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Freenetname asking for IMAP password on iphone

Sarlove
Newbie
Posts: 1
Registered: 3 weeks ago

Freenetname asking for IMAP password on iphone

I know I have entered the correct password.. but it won’t accept it on my iPhone . I am not very good with these things & am out of my depth as soon as something goes wrong ..so can anybody help me please 😊
3 REPLIES 3
Ali_A
Plusnet Help Team
Plusnet Help Team
Posts: 10
Thanks: 13
Fixes: 1
Registered: ‎11-12-2024

Re: Freenetname asking for IMAP password on iphone

Hi @Sarlove 

I'd recommend having a look at How to set up Plusnet email - what settings to use to make sure you have the correct settings in your phone. The password may not recognise if you have any other server name set up. 

Please check to make sure that you have entered your password in the incoming mail server setting in your account. Go to Settings>Passwords & Accounts>Your e-mail account>Account>Incoming Mail Server Setting. Make sure that the password is correctly entered in that setting.
You can also check your password is correct by logging into Madasafish Webmail  

Ali 

Townman
Superuser
Superuser
Posts: 27,642
Thanks: 12,290
Fixes: 231
Registered: ‎22-08-2007

Re: Freenetname asking for IMAP password on iphone

@Ali_A 

I think that webmail.madasafish.com is defunct** and that instead https://webmail.plus.net should be used with the appropriate server selected.  However I do not know which of the four options should be used for MAAF.

 

** or at the very least is not responding.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Ali_A
Plusnet Help Team
Plusnet Help Team
Posts: 10
Thanks: 13
Fixes: 1
Registered: ‎11-12-2024

Re: Freenetname asking for IMAP password on iphone

Thanks for the update/correction @Townman 

FreeNetName/MadAsAFish users should select PlusNet server, and type in the full email address as the username. 

Ali